MSP-MSSP Partnerships Paying Off in Big Ways
… resources or personnel. Noles says it will naturally become part of BCS’ standard offering as the threat landscape evolves in 2019 and beyond.
It’s easy to tell an MSP it needs to partner with a specialized security solution provider, but finding that right partner can be overwhelming. Noles says it’s important to choose an MSSP partner with proven experience in breach incident response and veteran security experts that not only know how to walk the walk but can also help talk the talk with customers and prospects. That experience is critical not only for protecting clients, but knowing how to report sensitive, breached data and walk the MSP and client through that legal process.
“This is uncharted territory for traditional MSPs,” says Noles.
The MSP and MSSP have to be able to work together to protect clients before and after an attacker gains access to the network.
“The real value here is the confidence that you have the right team with the right tools so that you can quickly identify the threat vector and shut the bad guys down before they have been in the system long enough to do serious damage,” said Noles.
That road goes both ways, says Jason Ingalls, CEO of Ingalls Infosec. MSSPs have to be just as selective when choosing which managed service providers to partner with. The MSP has to be effective in responding and resolving the incidents that Ingalls finds, or no one wins.
“Our ability to spot an intrusion is only effective if the MSP who owns the client relationship is able to get it resolved in a timely manner,” says Ingalls. “Therefore it’s critical that we have tight partnerships with outstanding firms. We greatly value our partners, and BCS stands as a great example of a fantastic partner.”
Noles doesn’t think partnering with an MSSP is going to be optional for much longer. Within the next year or two, MSPs will have to start including next-generation cybersecurity solutions as part of their per-user or per-device pricing structure, or risk being pushed out of the market by those that have. For BCS’ part, the Ingalls partnership has been an unmitigated success, and he recommends them with only one reservation:
“Ingalls Infosec is definitely looking to partner with other MSPs, but I might get a little jealous.”