Unified Communications/Contact Center

Zoom-Mitel hybrid AI partnership
Unified Communications/Contact Center
Zoom, Mitel to Extend Hybrid AI-Fueled OfferZoom, Mitel to Extend Hybrid AI-Fueled Offer

The new alliance follows the launch of Mitel's common communication framework.

byMoshe Beauford
Sep 18, 2024
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2 Min Read
Salesforce CEO Marc Benioff at Dreamforce 2024, San Francisco, Sept. 17.
Technologies
Dreamforce 2024 Beats the AI, Agentforce DrumsDreamforce 2024 Beats the AI, Agentforce Drums
byKelly Teal
Sep 17, 2024
7 Slides
Laura Dashney joins the Nextiva channel program
Channel Business
Ex-Upstack Partner to Lead Nextiva Partner Success EndeavorsEx-Upstack Partner to Lead Nextiva Partner Success Endeavors
byMoshe Beauford
Sep 16, 2024
3 Min Read
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Unified Communications/Contact Center
Mitel Security, Common Framework Updates 'Good For TAs'Mitel Security, Common Framework Updates 'Good For TAs'
byMoshe Beauford
Sep 12, 2024
3 Min Read
New RingCentral alliance with Zayo for UC
Unified Communications/Contact Center
Partners Offer Mixed Reviews of New Zayo-RingCentral AlliancePartners Offer Mixed Reviews of New Zayo-RingCentral Alliance
byMoshe Beauford
Sep 9, 2024
4 Min Read
Metrigy report: Cloud contact center top 5 and 10
Unified Communications/Contact Center
Five9, NICE Among Top 5 CCaaS Leaders ID'd in New ReportFive9, NICE Among Top 5 CCaaS Leaders ID'd in New Report
byMoshe Beauford
Sep 5, 2024
3 Min Read
NICE partners see changing compensation model
Unified Communications/Contact Center
NICE TSDs, TAs, Could Earn Less Under New Compensation Model
NICE TSDs, TAs, Could Earn Less Under New Compensation Model
Sep 5, 2024
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5 Min Read
byMoshe Beauford
NICE channel gets new RVP from 8x8
People on the Move
Interim 8x8 Channel Leader Moves to NICE
Interim 8x8 Channel Leader Moves to NICE
Sep 4, 2024
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2 Min Read
byMoshe Beauford
Channel People on the Move in August 2024
Unified Communications/Contact Center
Channel People on the Move: Granite, Sandler Partners, Oracle, Lumen, More
Channel People on the Move: Granite, Sandler Partners, Oracle, Lumen
Sep 3, 2024
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28 Slides
byCraig Galbraith
Sangoma channel lead speaks
Unified Communications/Contact Center
Sangoma Channel Head Wants 'More Partners Selling More'
Sangoma Channel Head Wants 'More Partners Selling More'
Aug 28, 2024
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3 Min Read
byMoshe Beauford
Sangoma channel gets new leader
Unified Communications/Contact Center
Avaya, Mitel Alum to Lead Sangoma Channel
Avaya, Mitel Alum to Lead Sangoma Channel
Aug 27, 2024
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2 Min Read
byMoshe Beauford
GoTo updates for the channel, customers
Unified Communications/Contact Center
GoTo Updates Target Channel Margins, Overhead
GoTo Updates Target Channel Margins, Overhead
Aug 27, 2024
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3 Min Read
byMoshe Beauford
The Many Copilot Use Cases Partners Are Missing Webinar
AI Service Provider News
The Many Copilot Use Cases Partners Are Missing
The Many Copilot Use Cases Partners Are Missing
Sep 24, 2024
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14:00 EDT
Five9 layoffs
Channel Business
How Five9 Layoffs Could Impact Broader Channel
How Five9 Layoffs Could Impact Broader Channel
Aug 21, 2024
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3 Min Read
byMoshe Beauford
Channel Futures examines leadership changes at the Cisco collaboration unit
Channel Business
Cisco Collaboration Unit Reshuffles Leadership Team Amid Restructuring
Cisco Collaboration Unit Reshuffles Leadership Team Amid Restructuring
Aug 20, 2024
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3 Min Read
byMoshe Beauford
The opportunity for compliance partners
Channel Business
Compliance Partners Set to Benefit from 'Lucrative Market'
Compliance Partners Set to Benefit from 'Lucrative Market'
Aug 19, 2024
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3 Min Read
byMoshe Beauford
Tech advisor channel partners that made the 2024 Inc. 5000.
Channel Business
9 Technology Advisors in the Inc. 5000
9 Technology Advisors in the Inc. 5000
Aug 14, 2024
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9 Slides
byJames Anderson
Five9 AI Knowledge for contact center agents debuts
Unified Communications/Contact Center
Five9 Touts Partner Opportunity with New AI Knowledge Solution
Five9 Touts Partner Opportunity with New AI Knowledge Solution
Aug 13, 2024
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3 Min Read
byMoshe Beauford
CX effect acquisition by Avant: key reasons
Channel Business
Why Avant Bought CX Effect: Lead Gen, Product Expansion Key Reasons
Why Avant Bought CX Effect: Lead Gen, Product Expansion Key Reasons
Aug 13, 2024
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6 Min Read
byJames Anderson
8x8 artificial intelligence updates
Unified Communications/Contact Center
8x8 Artificial Intelligence Updates Seek to Add Partner Value
8x8 Artificial Intelligence Updates Seek to Add Partner Value
Aug 12, 2024
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2 Min Read
byMoshe Beauford
Five9 quarterly earnings show the future of CCaaS, CX platofrms
Channel Business
A Down Quarter for Five9? Partners Don’t Think So
A Down Quarter for Five9? Partners Don’t Think So
Aug 12, 2024
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8 Min Read
byJames Anderson
RingCentral POTS replacement solution debuts for verticals such as hospitals
Unified Communications/Contact Center
RingCentral POTS Replacement Launches, Focuses on Channel Sweet Spot
RingCentral POTS Replacement Launches, Focuses on Channel Sweet Spot
Aug 7, 2024
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3 Min Read
byMoshe Beauford
Avant acquisition of CX Effect
Channel Business
Avant Looks Beyond CCaaS with CX Effect Acquisition
Avant Looks Beyond CCaaS with CX Effect Acquisition
Aug 6, 2024
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9 Min Read
byJames Anderson
Unified Communications/Contact Center
Genesys Channel Partners Aid in 'Significant Shares of Sales'
Genesys Channel Partners Aid in 'Significant Shares of Sales'
Aug 5, 2024
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3 Min Read
byMoshe Beauford
RingCentral-Mitel partnership no longer exclusive
Unified Communications/Contact Center
RingCentral-Mitel Partnership Exclusivity Comes to End
RingCentral-Mitel Partnership Exclusivity Comes to End
Aug 2, 2024
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3 Min Read
byMoshe Beauford
IntelePeer funding for AI technologies
Unified Communications/Contact Center
$140 Million IntelePeer Funding to Aid Channel
$140 Million IntelePeer Funding to Aid Channel
Jul 30, 2024
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2 Min Read
byMoshe Beauford
Kristy Thomas will lead the Vonage channel
People on the Move
Intelisys, Masergy Alum Returns to Lead Vonage Channel
Intelisys, Masergy Alum Returns to Lead Vonage Channel
Jul 29, 2024
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3 Min Read
byJames Anderson
Gamma announced the acquisition of BrightCloud
Unified Communications/Contact Center
Gamma-BrightCloud Acquisition Signals More CX MSP Consolidation to Come
Gamma-BrightCloud Acquisition Signals More CX MSP Consolidation to Come
Jul 25, 2024
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2 Min Read
byMoshe Beauford
Avaya layoffs are taking effect this summer.
Unified Communications/Contact Center
Avaya Laying Off Roughly 180 People
Avaya Laying Off Roughly 180 People
Jul 24, 2024
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4 Min Read
byMoshe Beauford
Future of the UCaaS market
Unified Communications/Contact Center
What Happens When the UCaaS Mine Dries?
What Happens When the UCaaS Mine Dries?
Jul 22, 2024
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3 Min Read
byMoshe Beauford
Packet Fusion received a strategic investment from Bridgepointe Technologies.
Mergers & Acquisitions
Packet Fusion Gets Investment from Bridgepointe
Packet Fusion Gets Investment from Bridgepointe
Jul 11, 2024
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2 Min Read
byJames Anderson
Avaya's Patrick Dennis
Unified Communications/Contact Center
New Avaya CEO to Continue 'Innovation Without Disruption'
New Avaya CEO to Continue 'Innovation Without Disruption'
Jul 11, 2024
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5 Min Read
byMoshe Beauford
Avaya's Alan Maserek to retire
People on the Move
Avaya CEO Alan Masarek to Retire, Company Names Successor
Avaya CEO Alan Masarek to Retire, Company Names Successor
Jul 10, 2024
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2 Min Read
byMoshe Beauford
MeiLee Langley returns to lead Nextiva channel marketing
People on the Move
Nextiva Brings Back 8x8, RingCentral Alum to Steer Channel Marketing
Nextiva Brings Back 8x8, RingCentral Alum to Steer Channel Marketing
Jul 10, 2024
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3 Min Read
byMoshe Beauford
Vendor AI hype: Where's the money for the channel?
Unified Communications/Contact Center
Partners Look to Make Money Amid Vendor AI Fanfare
Partners Look to Make Money Amid Vendor AI Fanfare
Jul 9, 2024
|
3 Min Read
byMoshe Beauford
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