Telephony/UC/Collaboration

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Diverse party-goers

Don’t Be Late to the Party: The Channel Needs to Kick-Start the Move to All-IP, or Lose Out

Channel companies need to start now to help PSTN customers switch to VoIP early to win – and keep – business.

Jay McBain at NerdioCon 2023

Jay McBain’s Top Trends for MSPs the Remainder of 2023

Canalys analyst Jay McBain presents his top trends, opportunities and warnings to MSPs.

Equity

Lumen Partners with Syndio to Advance Pay Equity Goals

Syndio’s analytics platform will help Lumen ensure workplace equity and transparency for their employees.

Forecastednbsp2018 US tech spend on new projects 26 billionCAGR 5Types of new projects replacement of core systemsRelationship with CIO Heads of Customer Service tend to have a strong partnership with the CIO collaborating on everything from identifying needs to implementation and followupNoteworthy Many contactcenter solutions are still onpremises

NICE CXone Reports 1 Million Agents Milestone

NICE’s continued investment in next-gen digital and AI innovation made achieving this goal possible, the company said.

ZeroFox

SaaS Alerts: Cybercriminals Shift SMB Attacks to Mobile Devices

Salesforce and Slack generated the most critical alerts on a per-user/per-alert basis, the report found.

Google Cloud Offers $250K in Cloud Credits to Generative AI Startups

As the provider plays catch-up to rivals like Azure, ISVs, consultancies and others have new opportunities.

people puzzle

HPE Aruba Leader Dishes on Acquisitions, Midmarket Opportunities

Parent company HPE recently announced acquisitions of Athonet and Axis Security in quick succession.

Making Waves

7 Channel People Making Waves This Week at Datto, Zoom, CrowdStrike, Zscaler, More

Snowflake plans to increase its AWS spend and pitch in on product development, integration, and sales and marketing collaboration.

Copper Wire Pile

Copper Price Hikes, Shutoffs Rock Telecom Customers, Partners

“Can you imagine a T1 increasing from $250 to $2,500? That is what we are dealing with right now,” an aggregator leader said.

touching robot fingers

8×8 Intros OpenAI Integrations to Enhance CX and Team Performance

The company is infusing deeper AI/ML, natural language understanding models and performance capabilities into its contact center.

Cloud computing information technology concept, data processing and storage platform connected to internet network, specialist engineering system

New Products, Services: RingCentral, VMware, Cisco, Telco-Cloud Partnerships

Check Point launching SD-WAN? AWS partnering with a UCaaS/CCaaS provider?

Stuffed piggy bank with paper money

UCaaS Provider Viirtue Gets $10.8 Million from Ballast Point Ventures

The company will use the investment to expand its Viibe platform.

M&A

The State of M&A: What Does Vendor Consolidation Mean for Partners?

Merged vendors are drafting new partner agreements more frequently than ever.

Mergers and acquisitions

Upstack Buys Leading Intelisys, RingCentral Partners

LinkSource and The Monaco Group, both successful partners in the Intelisys ecosystem, are joining forces with Upstack.

Making Waves

7 Channel People Making Waves This Week at NEC, VMware, Cisco, Viakoo, More

AT&T might want to sell the cybersecurity unit that it acquired in 2018 for $600 million.

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