Telephony/UC/Collaboration

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Making Waves

8 Channel People Making Waves This Week at Avant, Cisco, Databricks, More

We reported on the same story three times this week because of its importance to the channel. Can you guess which topic?

Desk Phone

Net2phone SVP Talks Acquisition, Latin America and the Future of the Desk Phone

“I would say 2020 was probably our greatest year because many people were pushed, whether they liked it or not, to a home office.”

Dave Dyson CP Expo 2022

Agents Share ‘Secrets,’ Industry Opportunity

It’s a great time to be an agent. Our partner-only panel offers advice.

growth

ScanSource Sales Earnings: Recurring Revenue 25% of Gross Profit

More and more VARs are dipping into the Intelisys business to sell connectivity and software, executives said.

Technology

New Technology Offerings for the Channel: AT&T, Datto, Microsoft, RingCentral

A large UCaaS provider took another step into the CCaaS space with a platform partnership.

Cloud computing and integration

Avaya Partners with Microsoft to Deliver OneCloud Solutions on Microsoft Azure

The new partnership builds on Avaya’s longstanding relationship with Microsoft.

Making Waves

7 Channel People Making Waves This Week at Pax8, TBI, Dell Technologies, More

The rollout of one tech giant’s new partner program is causing turmoil within the channel.

Vonage CP Expo 2022

Vonage Addresses Potential Partner Opportunity via Acquisition by Ericsson

Vonage claims the acquisition is universally supported by customers and partners.

Telephone poles and lines

Setting the Record Straight on POTS Replacement ‘Scare Tactics’

No, the FCC has not ordered a full-scale POTS decommissioning this year.

contact center

LiveVox: Contact Center Agents Experience Unnecessary Complexity, Customer Experience Suffers

Nearly two-thirds of agents said that customer experience differs across channels.

Sara Seegers Lumen CP Expo

Lumen Technologies ‘Built for Growth and Scale’

Lumen channel exec Sara Seegers talks industry trends and partner program updates.

Top stories sign

Top 20 Stories in April: IBM, T-Mobile, Comcast, AWS, Kaseya-Datto, Citrix

But what was No. 1?

Stay up to date

Avaya, Nice inContact Named Key Players in Fast-Growing CCaaS Market

See who else made the list and how big CCaaS is expected to grow.

Christine Gassman feature

Channel People on the Move: Lumen, AWS, Nextiva, Microsoft, Spectrum, IBM

It’s one of our biggest editions ever, because so many of you are on the move.

Ken Mercer large for web

Channel Mourns Death of Teleystem Exec, TBI Alum Ken Mercer

Telesystem’s Bruce Wirt said the industry and world have lost an icon.

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