Unified Communications/Contact Center

8x8 Operator Connect opportunity
Unified Communications/Contact Center
8x8 Operator Connect Debuts, Extending Partner Opportunity8x8 Operator Connect Debuts, Extending Partner Opportunity

The cloud contact center company says it is the only Operator Connect provider with a native contact center solution built for Teams.

byMoshe Beauford, Contributing Editor
Apr 16, 2024
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1 Min Read
gen AI
AI Service Provider News
How Does C-Suite View Gen AI? Depends On Whom You AskHow Does C-Suite View Gen AI? Depends On Whom You Ask
byJames Anderson
Apr 15, 2024
1 Min Read
Talkdesk CTO hired
People on the Move
Talkdesk CTO, Microsoft Alum Will Work 'Closely' with ChannelTalkdesk CTO, Microsoft Alum Will Work 'Closely' with Channel
byMoshe Beauford
Apr 11, 2024
1 Min Read
Genesys Customer Innovation Awards
Unified Communications/Contact Center
Genesys Names Winners of Customer Innovation AwardsGenesys Names Winners of Customer Innovation Awards
byMoshe Beauford
Apr 10, 2024
1 Min Read
thumbnail
AI Service Provider News
Connex One: AI Reducing Costs, Boosting Customer ExperienceConnex One: AI Reducing Costs, Boosting Customer Experience
byCraig Galbraith
Apr 5, 2024
7 Min View
Google Workspace partners see margins cut
Unified Communications/Contact Center
Google Workspace Partners to Get Smaller Share of Profit PieGoogle Workspace Partners to Get Smaller Share of Profit Pie
byMoshe Beauford
Apr 4, 2024
1 Min Read
Trusted advisors
Cloud Computing News & Updates
Avant Study: IT Buyers Using Trusted Advisors More
Avant Study: IT Buyers Using Trusted Advisors More
Apr 3, 2024
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1 Min Read
byJames Anderson, Senior News Editor
Channel Business
Recent Tech Layoffs: 2024 Q1 Tracker
Recent Tech Layoffs: 2024 Q1 Tracker
Apr 3, 2024
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18 Slides
byEdward Gately, Senior News Editor
Microsoft Teams no longer free
Unified Communications/Contact Center
Microsoft Teams No Longer 'Free': What It Means for the Channel
Microsoft Teams No Longer 'Free': What It Means for the Channel
Apr 2, 2024
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5 Slides
byMoshe Beauford, Contributing Editor
Channel People on the Move March 2024
Unified Communications/Contact Center
Channel People on the Move: Dell, Five9, ConnectWise, Intelisys, More
Channel People on the Move: Dell, Five9, ConnectWise, Intelisys, More
Apr 1, 2024
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40 Slides
byCraig Galbraith, Editorial Director
AI in patient care
Unified Communications/Contact Center
Mitel Looks to Place More AI in Patient Care
Mitel Looks to Place More AI in Patient Care
Mar 29, 2024
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1 Min Read
byMoshe Beauford, Contributing Editor
AWS booth Enterprise Connect 2024
Connectivity
Amazon Connect Contact Center Gets a Facelift
Amazon Connect Contact Center Gets a Facelift
Mar 29, 2024
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1 Min Read
byMoshe Beauford, Contributing Editor
Microsoft booth in the 2024 Enterprise Connect Expo Hall
Unified Communications/Contact Center
Images: Enterprise Connect Expo Hall — Vonage, Zoom, AWS, More
Images: Enterprise Connect Expo Hall — Vonage, Zoom, AWS, More
Mar 29, 2024
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8 Slides
byMoshe Beauford, Contributing Editor
Future of Collaboration Technology Panel at Enterprise Connect 2024
Unified Communications/Contact Center
The Future of Collaboration Technology Requires Data Governance
Future of Collaboration Technology Requires Data Governance
Mar 26, 2024
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1 Min Read
byMoshe Beauford, Contributing Editor
CX and contact center new products
Unified Communications/Contact Center
Vonage, RingCentral, GoTo Unleash New CX, Contact Center Products
Vonage, RingCentral, GoTo Unleash New CX, Contact Center Products
Mar 26, 2024
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1 Min Read
byCraig Galbraith, Editorial Director
Unified communications/contact center (UC/CC) execs at Enterprise Connect 2024
Unified Communications/Contact Center
Cisco, RingCentral Execs Shine Light on UC/CC Platform Convergence
Cisco, RingCentral Execs Shine Light on UC/CC Platform Convergence
Mar 26, 2024
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1 Min Read
byMoshe Beauford, Contributing Editor
Microsoft's Nicole Herskowitz at Enterprise Connect
Connectivity
Microsoft Eyes a Future Where AI Dominates the Workplace
Microsoft Eyes a Future Where AI Dominates the Workplace
Mar 26, 2024
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1 Min Read
byMoshe Beauford, Robert DeMarzo
Enterprise Connect: Avaya-Zoom
Unified Communications/Contact Center
Avaya, Zoom Launch Partner-Ripe AI Offer
Avaya, Zoom Launch Partner-Ripe AI Offer
Mar 25, 2024
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1 Min Read
byMoshe Beauford, Contributing Editor
Enterprise Connect new products, announcements
Unified Communications/Contact Center
Enterprise Connect New Products: RingCentral, Zoom, Five9, Avaya, More
Enterprise Connect New Products: RingCentral, Zoom, Five9, Avaya, More
Mar 25, 2024
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9 Slides
byCraig Galbraith, Editorial Director
Talkdesk AI and PowerPlay program
Channel Business
Talkdesk: 'PowerPlay' Offers Unique Value Proposition
Talkdesk: 'PowerPlay' Offers Unique Value Proposition
Mar 22, 2024
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5 Min View
byJames Anderson, Senior News Editor
Nextiva CX
Connectivity
Nextiva Solving Challenges as a Full-Stack CX Provider
Nextiva Solving Challenges as a Full-Stack CX Provider
Mar 22, 2024
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5 Min View
byJames Anderson, Senior News Editor
AudioCodes CX
Connectivity
AudioCodes Capitalizing on CX with Microsoft Teams, Other Offers
AudioCodes Capitalizing on CX with Microsoft Teams, Other Offers
Mar 22, 2024
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4 Min View
byCraig Galbraith, Editorial Director
Microsoft Copilot opportunities for partners, CP Expo
Unified Communications/Contact Center
Microsoft Copilot Might Prove Consequential for Channel Partners
Microsoft Copilot May Prove Consequential for Channel
Mar 14, 2024
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1 Min Read
byMoshe Beauford, Contributing Editor
Unified Communications/Contact Center
Fusion Connect Updates Channel Partner Program, Eyes AI
Fusion Connect Updates Channel Partner Program, Eyes AI
Mar 12, 2024
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1 Min Read
byMoshe Beauford, Contributing Editor
GoTo Contact Center Pro unveiled
Connectivity
GoTo Debuts Contact Center Pro for Midmarket, Enterprise
GoTo Debuts Contact Center Pro for Midmarket, Enterprise
Mar 11, 2024
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1 Min Read
byCraig Galbraith, Editorial Director
Cloud UC&C: Reinvent, NetSapiens team up
Unified Communications/Contact Center
Reinvent Telecom, NetSapiens Team on White-Label UC&C
Reinvent Telecom, NetSapiens Team on White-Label UC&C
Mar 11, 2024
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1 Min Read
byCraig Galbraith, Editorial Director
TSD market
Distribution
Q4 Tech Advisor Survey Points to Widening TSD Market
Q4 Tech Advisor Survey Points to Widening TSD Market
Mar 7, 2024
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7 Slides
byJames Anderson, Senior News Editor
Zoom channel program gets update
Unified Communications/Contact Center
Zoom Rolls Out New Channel Partner Program
Zoom Rolls Out New Channel Partner Program
Mar 6, 2024
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1 Min Read
byMoshe Beauford, Contributing Editor
Sangoma executive team members now at Cloudli
People on the Move
Cloudli Nabs 2 More Sangoma Executive Team Members
Cloudli Nabs 2 More Sangoma Executive Team Members
Mar 5, 2024
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1 Min Read
byMoshe Beauford, Contributing Editor
2024 TA 101: Best Technology Consultants (L-Z)
Connectivity
Best Technology Consultants 2024: Top 101 Agents & Advisors Ranked (L-Z)
Best Tech Consultants 2024: Top 101 Agents & Advisors Ranked (L-Z)
Mar 4, 2024
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51 Slides
byJames Anderson, Senior News Editor
2024 TA 101: Best Technology Consultants (A-K)
Connectivity
Best Technology Consultants 2024: Top 101 Agents & Advisors Ranked (A-K)
Best Tech Consultants 2024: Top 101 Agents & Advisors Ranked (A-K)
Mar 4, 2024
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50 Slides
byJames Anderson, Senior News Editor
Viirtue Connect Partner Summit
Channel Sales & Marketing
Viirtue, MSP Partners Seek Larger Piece of IT Pie
Viirtue, MSP Partners Seek Larger Piece of IT Pie
Feb 29, 2024
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8 Slides
byJames Anderson, Senior News Editor
Cisco NWN Carousel partnership
Unified Communications/Contact Center
Cisco's NWN Carousel Partnership Will Migrate Thousands to Cloud
Cisco's NWN Carousel Partnership Will Migrate Thousands to Cloud
Feb 28, 2024
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1 Min Read
byMoshe Beauford, Contributing Editor
8x8 partners in corporate DNA
Unified Communications/Contact Center
8x8: Partners Part of the 'Corporate DNA'
8x8: Partners Part of the 'Corporate DNA'
Feb 28, 2024
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11 Min View
byCraig Galbraith, Editorial Director
8x8 partner program update coming
Unified Communications/Contact Center
8x8 Updating Partner Program to Keep Up with Changes
8x8 Updating Partner Program to Keep Up with Changes
Feb 28, 2024
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1 Min Read
byChristine Horton, Contributing Editor
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