RMM/PSA

Remote monitoring and management (RMM) and professional services automation (PSA) are more than tools; they’ve become a way of life for many managed service providers. These stories offer the latest insights into these technologies.

Highlights

Money Bag

ConnectWise Finally Accepts Private Equity, Preps Job Cuts

Arnie Bellini will shift into a strategic-adviser role. See who's taking the CEO reins.

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Young woman looks at word Survey on desktop computer.

Kaseya Survey: Many MSPs Identifying by Vertical Specialty

Data points to per-user pricing, niche specialization and automation as keys for high-profit MSPs.

RMM

Datto, Pulseway Bulk Up RMM Offerings to Compete in Crowded Market

IT management solution providers are scrambling to expand beyond RMM and PSA.

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Sponsor Content

3 Ways MSPs Can Increase Reliability with Business Continuity

A reliable business continuity solution is crucial for today’s MSPs to succeed.

New Business

Discovery Information Technologies’ Adam Fadhli: Invest in the Best

Adam Fadhli, founder and CEO at Discovery Information Technologies, is all about investing and return value. These are two of the primary themes throughout Fadhli’s advice — invest in something that will yield quality returns and know how to highlight value. Fadhli sat down with us this week to share his insights and tips on how […]

PSA, professional services automation

IT Glue: New Integrations Reflect Commitment to Open Platform

The platform’s newly released integrations with ConnectWise and Autotask broaden its reach.

APC February Blog image

Sponsor Content

Connected Smart-UPS with APC SmartConnect Provides Direct Pipeline to Customers

Connected Smart-UPS offers peace of mind for customers and revenue for partners.

Question Mark Guy

What Does the ConnectWise Buyout Say About the MSP Market?

The MSP business management software space is growing up fast.

Mergers and acquisitions

MSPs On … The ConnectWise Buyout

Partners react to Thoma Bravo’s acquisition of ConnectWise.

Money Bag

ConnectWise Finally Accepts Private Equity, Preps Job Cuts

Arnie Bellini will shift into a strategic-adviser role. See who’s taking the CEO reins.

Fiscal growth

HarmonyPSA Looks to Repeat Year of Great Growth

The low-profile business management software provider hopes to build upon its 2018 growth.

High Five Success

Sponsor Content

CMIT Solutions of the Outer Banks (CMIT of OBX)

Subscription-Based Firewall and Data Protection Services Help MSP Beat Competitor.

Sponsor Content

A 2019 Update on RDP Ransomware

Ransomware is still a very real threat and has become even more targeted.

Young woman looks at word Survey on desktop computer.

Kaseya Survey: Many MSPs Identifying by Vertical Specialty

Data points to per-user pricing, niche specialization and automation as keys for high-profit MSPs.

Acquisition

Carbonite to Buy Webroot, Beef Up Data Protection Chops

Carbonite expects the acquisition to strengthen its channel play.

RMM

Datto, Pulseway Bulk Up RMM Offerings to Compete in Crowded Market

IT management solution providers are scrambling to expand beyond RMM and PSA.

Incentive

Unitrends Incentivizes VARs to Go All In on Kaseya IT Complete

The program gives VARs more upfront commission and recurring revenue for any IT Complete product,

PSA, professional services automation

Apply CMM Thinking to the Service Desk

Take a page from the CMM model and apply its escalating levels of control to help the service desk run more smoothly.

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Customize Your Services, Not Your Stack

March 19, 2019

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