RMM/PSA

Remote monitoring and management (RMM) and professional services automation (PSA) are more than tools; they’ve become a way of life for many managed service providers. These stories offer the latest insights into these technologies.

Highlights

Plan

Planning Ahead During a Pandemic: ConnectWise in the Time of COVID-19

CEO Jason Magee and CTO Steve Cochran discuss major focus areas in the midst of the coronavirus...

PSA, professional services automation

Kimble Upgrades Intelligent PSA Software

The provider announced features that enhance and streamline the resource management process.

Sales help

IT By Design Extends Support for Key MSP Vendors Datto and Kaseya

The MSP has expanded its tool-agnostic approach by adding Datto and Kaseya expertise to its...

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Benefit, Plus Sign

Kaseya Rolls Out Latest Additions to IT Complete Platform

ProfitFuel is for MSPs and BudgetFuel is for internal IT teams.

Impact of COVID-19

Sponsor Content

5 Things MSPs Can Do to Mitigate the Economic Impact of COVID-19

MSPs who plan ahead and position their businesses for future success will find new opportunities in helping to mitigate the impact of COVID-19.

Young woman looks at word Survey on desktop computer.

Kaseya MSP Benchmark Survey 2020 Finds Compliance Up, Cloud Declining

Security bumps up business and revenue gains for MSPs.

Plan

Planning Ahead During a Pandemic: ConnectWise in the Time of COVID-19

CEO Jason Magee and CTO Steve Cochran discuss major focus areas in the midst of the coronavirus pandemic spread.

PSA, professional services automation

Kimble Upgrades Intelligent PSA Software

The provider announced features that enhance and streamline the resource management process.

Sales help

IT By Design Extends Support for Key MSP Vendors Datto and Kaseya

The MSP has expanded its tool-agnostic approach by adding Datto and Kaseya expertise to its engineering services.

Device Detective

New Kaseya Home Device Scan Solution Designed for Employees Working from Home

New solution tackles both network and security assessments on personal devices as the world works from home.

Goals

Atera and Acronis Have Joined Forces for Cyber Backup

The new partnership will allow MSPs to simply and seamlessly ensure their customers’ data stays safe.

Cloud security icon

Sponsor Content

Cisco Umbrella for MSPs Cloud Security Platform

Security that saves time and grows profits for MSPs.

Online Training

ConnectWise Launches Cybersecurity Training Program for TSPs

Amid the COVID-19 crisis, this intensive, customized training enables TSPs to become the go-to security experts.

Coronavirus

MSP 501 Profile: Complete I.T. On the Coronavirus

501-er Complete I.T. speaks to carrying on as a business and providing IT support services to its clients.

Hearts

SaaS Alerts Offers MSPs Love in the Time of COVID-19

With the new realities presented by the COVID-19 pandemic, SaaS Alerts launches a helpful program for MSPs.

Workflow

Pulseway Introduces Automation Workflows Feature

The automation workflows aim to simplify the worklife of customers and auto-remediate issues on user’s behalf.

COVID-19

COVID-19 Roundup: Datto on MSP Issues, Axcient and AT&T

An extended pandemic could prompt difficult decisions by MSPs and their customers.

Coronavirus remote working

COVID-19 Response Roundup: Kaseya, ScanSource, Atera, More

Employees must have an appropriate level of awareness regarding IT security.

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Galleries

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HP/HPE’s COVID-19 Response: Relief, Resources and Recovery

May 21, 2020

Industry Perspectives

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MSP Benchmark Survey Results Provide Roadmap to Growth

May 22, 2020

How XDR Differs from SDR, SIEM and Platforms

May 21, 2020

A New IoT Center of Excellence Demonstrates Ingram Micro’s Commitment to the Internet of Things

May 21, 2020

Webinars

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Blueprint for An Efficient Remote Customer MSP Practice

May 28, 2020

SD-Branch-as-a-Service: Seizing the Service Revenue Opportunity

June 10, 2020

9 Rules For Communicating With Customers During Uncertain Times

May 14, 2020

White Papers

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The 4 Pillars to Building a Top-Notch Remote Workforce eBook

May 20, 2020

Taking the Pain Out of Procurement with All-OEM IT Solutions

May 12, 2020

Carbonite Endpoint Encryption

May 7, 2020

Upcoming Events

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Channel Partners Conference & Expo

September 8, 2020 - September 11, 2020

Channel Partners Evolution

September 8, 2020 - September 11, 2020

Channel Evolution Europe

December 1, 2020 - December 2, 2020

Videos and Fastchats

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It’s 501 Somewhere: Liongard’s Joe Alapat Talks How to Scale a Business

May 15, 2020

FASTCHAT: Exploring the impact of Security Orchestration, Automation, and Response (SOAR)

May 11, 2020

FASTCHAT: Convergence is Key for MSPs to Deliver Effective MDR

April 10, 2020

Twitter

.@Kaseya #MSP Benchmark Survey results provide roadmap to growth. #SMB #COVID19 #managementsolution… twitter.com/i/web/status/1…

May 22, 2020

.@KaseyaCorp unveils latest additions to IT Complete suite. #cybersecurity #cloud dlvr.it/RX9t78 https://t.co/BKbK8Xy5gD

May 22, 2020

With little sign of #COVID19 letting up, the virus is both inhibiting and spurring business decisions. COVID-19 has… twitter.com/i/web/status/1…

May 22, 2020

.@Saalex_IT acquires Arctic MSP to expand national footprint. #MSSP dlvr.it/RX9QWL https://t.co/8iLn4JIOt6

May 22, 2020

For the 28,000 partners that attended #IBM #PartnerWorld at #ThinkDigital2020, they heard the company announce new… twitter.com/i/web/status/1…

May 22, 2020

Google Cloud is eager to fulfill DIU’s security objectives far beyond this pilot contract. @pariemus, @gordodamom… twitter.com/i/web/status/1…

May 22, 2020

Rest easy this #MemorialDay Weekend knowing your application is complete. Submit your #MSP501 application before th… twitter.com/i/web/status/1…

May 22, 2020