RMM/PSA

ConnectWise Leadership Changes Emphasize ‘Customer Success’ Focus

A series of management shuffles reflects a commitment to “making customers more successful.”

How to Transition Smoothly from Break-Fix to MRR

2018 MSP 501 honoree Huntington Technology took a cue from clients and haven’t looked back.

Kaseya’s RapidFire Wants to Take the Headache Out of Compliance Services

Making sure a client doesn’t run afoul of an auditor is a tedious and confusing business.

Continuum Buys BrightGauge, MSP Management Software Consolidation Continues

BrightGauge already offered integrations with Continuum.

The Channel Futures Podcast No. 28: Outgoing GTDC CEO Tim Curran, Kaseya’s Fred Voccola

Kaseya CEO Fred Voccola says don’t bet on a lot of consolidation in infrastructure management in 2019.

Kaseya Expands IT Complete Platform with Acquisition of IT Glue

The software company vows to keep IT Glue a separate unit and support competing MSP management platforms.

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Know Thyself: Which Type of MSP Are You?

Not all MSPs are created equal: There is a range of scale, scope and capabilities among the thousands of providers hanging out a shingle and managing IT services. From “two guys in a garage” to multisite operations with dozens of top-tier clients, MSPs come in all shapes and sizes–with highly varied backstories and client rosters. […]

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4 Efficiency Hacks MSPs Should Try

If you’re like many businesses, the strong economic climate is bringing you all kinds of growth opportunities and new business. However, with unemployment rates right around 4 percent, a lot of great people are already happily working. Bringing on new staff isn’t always as simple as posting a few ads in the local classifieds or on […]

RMM: Kaseya, Datto, ConnectWise — Who’s No. 1?

Three of the biggest vendors known to MSPs square off in this three-way showdown.

11 Innovative Ways to Add Operational Efficiency

Signing new business isn’t the only way to take home more cash.

How MSP eNerds Plays On Both Sides of the Channel

MSP (eNerds) turned solution provider (Invarosoft), is playing on both sides of the channel.

ConnectWise Brings IT Nation to Australia, Ups Competitive Edge in Hot ANZ Market

RMM competitors ConnectWise, Kaseya and Datto are moving to capture their share of the MSP opportunity Down Under.

Circle of Excellence Channel Futures.png

Channel Futures Names Its Premier Circle of Excellence Honorees

Meet the channel executives we’re honoring.

CompTIA: Software, Tools and Best Practices Help You Get More Out of Less

Managed service providers these days are up to their ears in data, applications and end customers. In this era of business transformation, it’s critical to make your operation as lean and efficient as possible to turn and maximize profit.

Kaseya Acquires Spanning, Adds Office 365 Backup to ‘IT Complete’ Suite

After unveiling a partnership with Spanning to create Office 365 backup capabilities in May, Kaseya today announced it has acquired the cloud-based BDR provider.

Remote monitoring and management (RMM) and professional services automation (PSA) are more than tools; they’ve become a way of life for many managed service providers. These stories offer the latest insights into these technologies.

Highlights

Continuum Buys BrightGauge, MSP Management Software Consolidation Continues

RMM: Kaseya, Datto, ConnectWise — Who’s No. 1?

11 Innovative Ways to Add Operational Efficiency

ConnectWise Leadership Changes Emphasize ‘Customer Success’ Focus

How to Transition Smoothly from Break-Fix to MRR

Kaseya’s RapidFire Wants to Take the Headache Out of Compliance Services

Continuum Buys BrightGauge, MSP Management Software Consolidation Continues

The Channel Futures Podcast No. 28: Outgoing GTDC CEO Tim Curran, Kaseya’s Fred Voccola

Kaseya Expands IT Complete Platform with Acquisition of IT Glue

Sponsor Content

Know Thyself: Which Type of MSP Are You?

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4 Efficiency Hacks MSPs Should Try

RMM: Kaseya, Datto, ConnectWise — Who’s No. 1?

11 Innovative Ways to Add Operational Efficiency

How MSP eNerds Plays On Both Sides of the Channel

ConnectWise Brings IT Nation to Australia, Ups Competitive Edge in Hot ANZ Market

Channel Futures Names Its Premier Circle of Excellence Honorees

CompTIA: Software, Tools and Best Practices Help You Get More Out of Less

Kaseya Acquires Spanning, Adds Office 365 Backup to ‘IT Complete’ Suite

Galleries

Channel Futures’ People Mover: Datto, Symantec, ConnectWise

From the Industry

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3 Tips to Help MSPs Capture More New Business in 2019

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Using AI to Protect Your Customers’ Inboxes

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Providing Improved Security Posture for Your Customers

Webinars

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UCaaS 101: Building a Unified Communications as a Service Practice

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New Ransomware Report: Learn how to protect your clients and expand your practice in 2019

White Papers

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Integrating Your RMM and PSA Tool: Your Path to Proactive Managed Service

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The Big Book of Sales and Marketing for MSPs

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Easily Control Your Network, Anytime, From Anywhere

Twitter

Don't wait until it is too late! Get your #CPEXPO pass by Feb. 8 to save up to $200 on your registration >>… twitter.com/i/web/status/1…

.@DateraInc aims to expand the reach and market for its software-defined storage platform via a new partnership wit… twitter.com/i/web/status/1…

Interesting study here from @CleoNeverStops on #digitaltransformation and integration challenges. channelfutures.com/digital-transf…

Great Q&A here with @GaryLevy66 of @Avaya on the growing opportunities for partners in cloud and emerging tech. He… twitter.com/i/web/status/1…

.@IBMcloud coming off a big week after celebrating wins with @JuniperNetworks, @Vodafone and @RedHat partnerships. channelfutures.com/cloud-2/ibm-ce…

The Channel Futures People Mover is packed with new hires and promotions at @datto @ConnectWise @BitTitan… twitter.com/i/web/status/1…

Yowza! Connection #1 exposes hundreds of millions of emails and passwords. MSPs, this is your time to shine.… twitter.com/i/web/status/1…

Cool to learn more about @chargifi and the #wirelesscharging boom that's coming to businesses. channelfutures.com/mobility/charg…

Videos

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Video: Ivanti Unified IT: Automate Service Requests

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Linksys Cloud Manager Tutorial – Dashboard Overview

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Linksys Cloud Manager Tutorial – How to Set Up a Network, Access Points, and SSID