Level Platforms Releases MDM-Enabled Managed Workplace 2012

Level Platforms officially made both on-premise and cloud-based versions of Managed Workplace 2012 generally available today, offering several new features that have been at the top of MSP wish lists for the RMM platform. Those new features include mobile device management, a managed workplace NOC and help desk, a Mobile service manager and a One-click support assistant.

Level Platforms CEO Peter Sandiford said that the changes are designed to meet the rapidly evolving needs of MSPs’ customers. “The ability to effectively manage smartphones and tablets represents the fastest growing market opportunity for IT service providers today, as businesses everywhere seek ways to limit the well-publicized risks associated with the wave of new devices entering the workplace,” he said in a prepared statement. “Level Platforms provides complete support for the four major mobile operating systems, all managed in the context of the existing applications and networks that determine the security and performance of the end user experience.”

Mobile device management (MDM) is indeed a big deal these days as more executives tote around iPhones, iPads, Android phones and tablets and other devices that have access to sensitive company and customer data.

With that in mind, Level Platforms made MDM a priority.  The new MDM functionality enables monitoring, management and security for iOS, Android, Blackberry and Windows Mobile operating systems. Managed Workplace 2012 gives MSPs the ability to track mobile device location, implement and enforce policies, collect and access information, and remotely lock, restrict access and wipe lost devices to simplify administration, improve performance and address critical security issues, according to Level Platforms.

Another critical component added with Managed Workplace 2012 is the NOC and Help Desk. Level Platforms says that the white-label NOC and help desk operates 24 by 7, providing North America-managed IT services and technical support.

In addition, MSPs now have the ability to manage alerts from a smartphone or tablet with the new Mobile Service Manager.

And Level Platforms has also added a One-Click Support Assistant, designed to provide a complete range of end-customer support options through the single click of a customizable and brandable desktop icon, the company said.

Level Platforms has been introducing the new features during a roadshow that began in February, visiting 13 North American cities and now moving onto the UK and Ireland.  Level Platforms expects the new features and 2012 to drive big growth for the company.

Other RMM providers are looking to add MDM to their lineups as well, including LabTech Software and N-able (promised by mid 2012).  Can we expect more RMM providers offering mobile device management in the months to come? If it happens, MSPmentor will be on top of it.


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