https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2021 MSP 501 Application
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2021 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2021 MSP 501 Application
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2021 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
 Channel Futures

From the Industry


Four Top-of-Mind Trends for MSPs in 2013

  • Written by N-able Guest Blog 2
  • November 26, 2012
As 2012 comes to a close, managed service providers (MSPs) face a number of new challenges as they explore new ways to expand and grow along with their customers in the year ahead. What are some of the trends you should keep in mind as we head towards 2013?

As 2012 comes to a close, managed service providers (MSPs) face a number of new challenges as they explore new ways to expand and grow along with their customers in the year ahead. What are some of the trends you should keep in mind as we head towards 2013?

You need to be ready to deliver on what your customers demand more of in 2013.  With that in mind, from my perspective, the following are four trends that should be top of mind for MSPs as 2013 draws near:

1. MDM Takes Center Stage

From iPhones and iPads, to Android devices and Windows 8 tablets, new security and management strategies are needed as the Bring Your Own Device (BYOD) movement adds an entirely new dimension to IT.  The time is now for MSPs to get ahead of the curve and start meeting with their customers now to map out a Mobile Device Managment (MDM) strategy for 2013. Today’s most sophisticated remote monitoring and management (RMM) platforms can provide an easy way to get a handle on the proliferation of mobile devices, particularly in the small to midsize business (SMB) space, where fewer IT resources translate into more dependence on MSPs to get the job done.

When you have the benefit of an automated MDM strategy as part of your RMM platform – one that takes into account the need for employee privacy as well as corporate data security – you can help your SMBs quickly solve the key points of pain facing their businesses. With RMM, it takes only minutes or even seconds to not only bring new devices under management, but to also create group settings to facilitate and speed up administrative tasks.

The fact is, most devices in the SMB marketplace continue to go unmanaged today, and BYOD is bringing even more of them into the workplace. It’s clear that the MDM market opportunity is large and growing – and an ideal fit for those MSPs ready to take it on.  At N-able, we’re already on top of the opportunity with our N-central RMM and MSP service automation platform, and we’re actively working with our MSP partners worldwide to help them capitalize on growing market demand.

2. Look and Act Like a CIO

When you weigh the value of your RMM and MSP service automation platform, it’s important to look beyond the technical details and make sure you are also providing a big-picture perspective to your customers. SMBs, in particular, look to MSPs for top-level CIO insight on what matters most to their businesses.

Fortunately, today’s most advanced RMM platforms can provide a wealth of customizable reporting capabilities from the convenience of a centralized management console, encompassing everything from complete asset inventory for all devices, to patch and warranty status, installed software, license keys, open ports and much more. With better reporting, clients are confident that you have a pulse on the network and beyond, and from an internal standpoint, it becomes easier to document time savings, billing accuracy and more – which means your margins can potentially increase as well. And as IT continues to battle for more budget and more respect in 2013, strategic CIO-level reporting is what’s going to allow you and your customers to make a stronger case for building upon what you’ve already accomplished.

3. Get Connected

MSPs have multiple technology tools that they count on, day in and day out, and RMM and professional services automation (PSA) software both rate high in importance in the channel. Connecting these tools makes sense for MSPs who want to eliminate islands of information and gain a more comprehensive, integrated perspective on customer needs. That’s why PSA integration – and an extensive amount of it – is critical for today’s RMM platforms. Integration with ConnectWise, Autotask and Tigerpaw make for effective ticket reporting, and those RMM solutions that also add integrated reporting solutions into the mix — combining RMM and PSA data – will help MSPs take IT services to an entirely new level.  For example, N-able’s Report Manager 4.0 gives MSPs a holistic view of each SMB’s network by capturing key metrics on all tickets, while also providing access to essential customer profile information for faster analysis – all as an integrated part of the N-central RMM platform.

4. Align with a Winner

By working to incrementally earn more and more business from customers each and every day, you will see your business grow. But it takes more than technology to succeed. Earn your customers’ trust, first and foremost.  By aligning with a RMM leader who is proven to deliver results, you will be able to provide world-class, professional-level services. And as a result, you will see your customers’ confidence in your skills and capabilities rise.

Whether your customers are demanding more from you in the way of MDM, PSA integration, reporting or other capabilities in 2013, make sure you are ready to deliver. At N-able, with more than 77,000 unique SMBs now making use of N-central, we have proven ourselves time and time again. We base our business on our partners being able to stay on top of business and technology trends, while growing and thriving year after year as a result of our business-building programs, support and advice. Add to that a freemium licensing model that lets MSPs step into new SMB environments without concern for any financial risk – and an award-winning technology platform that is both affordable and easy to deploy – and you’ve got a winner.

Gavin Garbutt is  CEO of N-able Technologies, which develops remote monitoring and management automation solutions for MSPs and IT departments. Monthly guest blogs such as this are part of MSPmentor’s annual platinum sponsorship.

 

Tags: Cloud Service Providers Digital Service Providers MSPs VARs/SIs From the Industry

Related


  • Roaring 20s
    The “Roaring 20s” Are Coming
    2020 was a significant challenge, but the roaring 20s will come—thanks, in no small part, to partners.
  • supply chain security
    Three Ways MSPs Can Improve Supply Chain Security
    Prioritizing supply chain security defenses can also be a significant competitive advantage for service providers.
  • SASE-Security
    SASE: The Key to Mitigating Business Transformation Risk
    MSPs can leverage SASE to help clients mitigate new cybersecurity risks as they embrace cloud technology.
  • Public sector IT
    Public Sector IT Funding Outlook for 2021--and What It Means for Our Reseller Partners
    Public sector IT resellers must anticipate customers’ changing priorities to most effectively position offerings.

One comment

  1. Avatar kurtlikely December 10, 2012 @ 3:47 am
    Reply

    Gavin brings up some good points, but I think that MSP need to beaware of all the MDM and BYOD options with their clients. We were working with a hospital on a MDM system, but they balked are the costs and the device control issues and the HIPAA issues. In the end what they really wanted was a cost effective way for thier doctors to text patient info to admin with HIPAA compliance. So we ended up selling them 100 seats at a HIPAA compliance texting app (Tigertext Pro) instead of a complete MDM system. My advise for BYOD, know all the possible options, and they may not be a complete MDM system.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • How the SASE Model Helps Secure Remote Workers, Branch Offices
  • What the Last 20 Years of Cyberthreats Have Taught Us
  • Tactics to Improve Your Lead Generation
  • New Year Means Time to Make Room for New IT Training

Galleries

View all

From The Second City: How to Use Improv as a Business Tool

March 3, 2021

Industry Perspectives

View all

5 Ways XDR Can Improve Operational Efficiency for MSPs

March 4, 2021

Multi-Cloud: Strategy or Inevitable Outcome? (or both?)

March 3, 2021

Backup Vulnerability: 4 Targets Hackers Might Utilize to Infiltrate Your Backup Solution

March 2, 2021

Webinars

View all

A Partner’s Perspective on Channel Success in 2021

March 23, 2021

XDR and Why it Matters to MSPs

March 24, 2021

Top Security Trends Impacting Technology Security Providers In 2021

March 25, 2021

White Papers

View all

Why Fortinet for my MSSP?

March 2, 2021

Small and Mid-Size Business Security: 4 Steps to Success

March 2, 2021

How SMBs Can Secure Endpoints and Remote Workers for the Long Haul

March 2, 2021

Upcoming Events

View all

Channel Partners Conference & Expo

November 1, 2021 - November 4, 2021

Videos and Fastchats

View all

FASTCHAT: How SOAR Eliminates Security Challenges and Elevates Service Provider Revenues

January 6, 2021

Happy Holidays from Channel Partners & Channel Futures!

December 21, 2020

FASTCHAT: How Old, Unpatched Technologies Are Creating New Security Threats for MSPs and Their Customers

December 3, 2020

Twitter

ChannelFutures

Our latest #Cybersecurity Roundup highlights #CPVirtual, @Huntresslabs, @Entrust_Corp and @InsightEnt.… twitter.com/i/web/status/1…

March 5, 2021
ChannelFutures

RT @Channel_Expo: A HUGE thank you to our amazing #CPVirtual sponsors and exhibitors! 👏 @ATTBusiness @DellTech @8x8 @lumentechco @telarus @…

March 5, 2021
ChannelFutures

.@okta acquiring rival @auth0 in $6.5 billion all-stock transaction. #security dlvr.it/Rtzwdp https://t.co/4LvHCJuwsR

March 4, 2021
ChannelFutures

.@MicrosoftTeams features are coming to @MSFTDynamics365, the company announced at @MS_Ignite. #MicrosoftIgnite… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

.@PreciselyData acquired by Clearlake Capital, @TAAssociates. #digitaltransformation dlvr.it/RtzbKg https://t.co/1rNYnTScxq

March 4, 2021
ChannelFutures

Thanks for attending #CPVirtual. Here's a Day 3 wrap and a look ahead to #CPExpo Homecoming in November!… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

.@Veeam announces six annual Impact Partner Awards, with @SHI_Intl, @LogicalisUS, more. #cloud… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

#XDR can improve operational efficiency for #MSPs. @TrendMicro #security #endpoint #AI #threatintelligence… twitter.com/i/web/status/1…

March 4, 2021

MSSP Insider

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Channel Partners Online

Want more? Find more channel news and analysis on our sister site, Channel Partners.

Media Kit And Advertising

Want to reach our audience? Access our media kit

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Online
  • Channel Partners Events
  • MSP 501
  • MSSP Insider
  • IoT World Today
  • Webhostingtalk

WORKING WITH US

  • Contact
  • About us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X