Update: Synnex Comments on itControl Solutions Divorce

Update: Synnex Comments on itControl Solutions Divorce

As Synnex and itControl Solutions end their managed services partnership, both companies are vowing to support VARs and MSPs affected by the divorce. Here's the update... including continued rumors that Synnex is planning a major freemium managed services move in December 2010.

In case you missed the news, Synnex and itControl Solutions this week ended a two-year managed services partnership. Synnex, a major distributor, had leveraged itControl Solutions' remote monitoring and management (RMM) software. itControl Solutions CEO Sheldon Waters sent an email to partners earlier this week, disclosing the divorce with Synnex but vowing to support partners through the transition.

Transition Time

Now Synnex is stepping up to the microphone. In an email exchange with MSPmentor, Bob Stegner, senior VP of marketing for Synnex North America, wrote: "We have mutually agreed to part ways.  We will begin a phased approach over the next six months that keeps the best interest of our shared customers in mind."

What becomes of the itControl users that work thru Synnex? Stegner wrote:
"Over the next six months, resellers who are currently using itControl Suite will continue to be billed through SYNNEX and supported by itControl Suite. During this transition, our shared resellers will decide whether they want to stay with itControl or migrate to a different SYNNEX supported platform. SYNNEX will make every effort to make the transition as painless as possible for our customers."
Re-read that paragraph carefully and it's clear Synnex is planning to introduce a new managed services platform. Several sources point to another Canadian MSP software provider as a potential Synnex platform partner. We're checking in with the platform provider now for comment. And there are signals that Synnex plans to offer some sort of freemium monitoring strategy that may scale to one million nodes. Asked about the freemium rumor, Stegner wrote:
"We are excited about the future and what it will bring for our resellers.  We will officially announce our plans in early December."
I could sit around two weeks waiting for more information... Or I could keep digging for info... Stay tuned.

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