Glowpoint, inc., which providers managed video services in the cloud, has added Notify Remote Monitoring and Express Remote Monitoring & Support to its OpenVideo cloud suite. Here's a breakdown of the two added solutions.
The expanded offerings include:
Notify Remote Monitoring: The solution monitors all Simple Network Management Protocol (SNMP) devices with an IP address, 24 x 7. It notifies IT administrators when network issues arise and gives customers a summary of status reports on all of the video infrastructure being monitored. Users can even view a history of reports and issues with any particular device to better understand when and why a specific device is not functioning properly.
Express Remote Monitoring & Support: This solution includes the Notify Remote Monitoring capabilities plus:
- End-user helpdesk support services;
- Incident report packs that include incident resolution services to help diagnose and resolve incidents as soon as possible.