Bomgar, which makes remote support software, has released Bomgar 12.1. As MSPmentor expected, the upgrade focuses on security, mobility and productivity-- with an emphasis on Apple iOS (iPad and Iphone), Android and Intel vPro support. Bomgar has 6,000 international corporate customers and MSPs as customers across 52 countries. Here's an overview of Bomgar 12.1.
On the security side, Bomgar has introduced smart card support, or what's more commonly-known as common access card (CAC) support. The feature is tailored mainly to the needs of government agencies that deal with sensitive data. The CAC support feature lets enterprise support personnel use their access cards to take control of end-user devices and determine which data and areas of the organizational network users can and cannot access.
Bomgar also added support for Intel vPro, which means MSPs can use Bomgar to remotely power up and manage Intel vPro PCs after hours -- without the customer present to assist.
Finally, Bomgar ramped up its solution's mobility by adding:
- iOS Customer Client: Technicians can use the client to remotely diagnose and fix iPhones and iPads while chatting with end-users to learn more details about the issues they are having. Technicians can do things like view end-user screenshots and co-browse websites with end-users in order to efficiently fix the problems.
- New Mobile Rep Consoles: The new mobile rep consoles now include apps for the iPhone and all Android smartphones and tablets so that technicians can remotely troubleshoot user problems from their mobile device. So think of it as a mobile-to-mobile troubleshooting platform that enables technicians to offer remote support even if they themselves are not at their desktops. The new feature builds upon Bomgar's current iPad Rep Console that the company released in
- Bomgar Admin Dashboard: Bomgar added a new administrative dashboard so that management teams can check on employee performance directly from their iPads.