How Heartbleed Affects Backup and Disaster Recovery Customers
The Heartbleed security flaw, which has been a popular topic of discussion this week across the Web, affects vulnerable versions of OpenSSL and enables cybercriminals to hack a website, impersonate that site and collect visitors’ personal information.
Like with any other mainstream security flaw, customers immediately become concerned about their data and begin worrying about potential security breaches.
To ease their concerns, it’s your duty as their trusted IT advisor to notify them of any potential flaws with the backup service you’re leveraging to protect their data.
Depending on the solution you’re using, your customers may or may not be open to an attack. If you’re not sure, contact your vendor for additional information.
In fact, do a quick search with your search engine of choice, and you’ll find many vendors have already been updating customers through their company blogs.
Your customers may be unaware of useful information being provided by vendors. Be sure to notify your customers through various means before they reach out to you.