Jim Hamilton 2

Recent articles by Jim Hamilton 2

Managed Services: The Best Are Getting Better

Despite the falling economy, business is looking up for top managed service providers. Indeed, top MSPs are generating better margins and more revenue per customer than ever according to the

Three Tips: Managed Services Sales and Compensation

Three Tips: Managed Services Sales and Compensation

I have a neighbor who really gets into Christmas.  His house is covered with lights and ornaments.  The combination of bright lights and shiny objects captures lots of attention, even prompting a local TV crew to broadcast in front of his house.

This display of festive spirit and the reaction in the neighborhood made

Putting A Price On Eternal IT and MSP Happiness

The evil-hearted Mr. Burns of Simpson’s fame once quipped “One dollar for eternal happiness? I’d be happier with the dollar.”

As funny as this line is, it underscores an important business reality — at

MSP Partners: What You Need to Know

MSP Partners: What You Need to Know

Solution providers have a lot to gain from adopting managed services. Less appreciated is the fact that vendors have a lot at stake, too. Increasingly they realize that adoption of managed services by their channel partners is not only a winning strategy, but an essential strategy for long term success in the SMB market.