A strong IT services business needs top level sales talent to drive revenues. Here’s how to attract, recruit and hire the best sales professionals. Plus, we’ll share what you need to do to retain these in demand employees.
When done correctly, teleprospecting can be a very useful tool for steadily increasing sales velocity, which is one of the biggest problems many MSPs run into. Here are six tips to get you started toward an effective teleprospecting approach.
MSPs typically maintain broad business goals: double revenue, boost client retention and pursue cross-sell opportunities to name a few. But while they keep these general, big-picture goals in mind, they may be short on specifics on how to achieve them. That’s where key performance indicators — or KPIs — come in. KPIs, when properly devised, […]
How can managed services providers (MSPs) navigate pricing models? Is per user, per device or some other approach best? Continuum offers these five MSP pricing tips.
For MSPs, the healthcare vertical can generate plenty of monthly recurring revenue (MRR). But if you're new to the healthcare industry, you'll need some guidance — especially as new regulations like HIPAA Omnibus kick in. Here are five tips to get started.
1. The Risk Is Real (And Regulations Can Be Confusing)
MSPs intent on rapidly scaling their businesses must solve a tricky financial equation: How do you balance your growth with profitability by optimizing your help desk costs and technician utilization rates? Continuum Senior VP Rob Autor describes potential solutions.
Most managed services providers (MSPs) offer storage solutions. But how can you stretch into the business continuity/disaster recovery market? Here’s a three-step sales plan from Continuum.
Basic business growth is nice. But profitable growth is far more impressive. So how are the world’s best-performing managed services providers (MSPs) driving top-line revenue growth while boosting their profit margins? Here are three great examples.
How can MSPs demand far more from their technology partners — including service desk and NOC (network operations center) providers? Here are five steps forward from Continuum Managed Services.
Continuum Marketing Advantage empowers MSPs with turn-key sales, marketing and lead-generation solutions that drive new customer engagements.
Managed services providers (MSPs) want to monitor on-premises servers and cloud services. MSPs need RMM software that does both, says Continnum.
Mobile is big — just how big is reflected in current shipments of mobile devices. Samsung shipped more than 60 million Android-powered smartphones in the last quarter. Apple shipped more than 149 million iPhones so far in 2012.
Former General Electric CEO Jack Welch is famously misquoted as saying, “If it can’t be measured, it can’t be managed.” He did say something that to effect, but that’s really less important than the underlying message: Management of any structure or organization requires knowing its compos
Real numbers are hard to come by, but evidence suggests managed services are their own best catalyst for growing managed services. According to research firm Techaisle,
Managed services are magic. Through remote control tools and automation, solution providers can change the customer tech support relationship from a on
Would it surprise you to learn that hosted VoIP is the most requested cloud service among end users of their solution providers? Yes, according to the Cloud & Te
Google is great when you need to quickly search through massive amounts of content on the Internet. Apple’s Siri has emerged as a cool new tool for interpret
Sales are the lifeblood of every business, but they’re especially important in a managed services model. While technology, support and customer service are c
All managed service providers (MSPs) face the dual challenge of maintaining growth while simultaneously keeping pace with the technology demands of their customers
Competitive pressures and rapid technology changes are driving managed service providers (MSPs) to seek greater efficiencies in IT service delivery to their small and medium-sized business (SMBs) customers. In fact, increasing operational efficiency is not only the number one challenge cited by IT resellers, but also the most difficult to achieve w
