GFI MAX ServiceDesk: Enhancing Customer Service for MSPs
Recognizing MSPs juggle myriad tasks to ensure the best possible customer experience, GFI MAX has introduced a new tool to streamline service delivery for MSPs with its ServiceDesk offering.
"ServiceDesk is a natural extension to the products we have offered over the last several years," said Alistair Forbes, general manager of GFI MAX. "One of the requirements for MSPs is to be able to manage their customers interactions, their customer service, so that’s what this product is all about."
ServiceDesk integrates with RemoteManagement and offers a single point of contact for customers seeking help for IT issues, Fobes said. It provides multi-channel engagement and support through Twitter, he noted, and features a self-service front end so customers have visibility into their problem resolution.
"The idea is to provide a seamless toolset the MSP can use to manage the service delivery to their customers. Being able to demonstrate their value add is very important to them," Forbes said.
In this FastChat video, Forbes outlines the features and benefits of ServiceDesk to MSPs and how MSPs can benefit from adding ServiceDesk to their RMM offering. Customers interested in ServiceDesk can download the offering for a 30-day free trial.
