ConnectWise to ‘Double Down’ on Partners Post Continuum Announcement
CONNECTWISE IT NATION CONNECT — Jason Magee, who’s been in the captain’s chair at ConnectWise since February following Arnie Bellini’s departure post-Thoma Bravo buyout, laid out the company’s strategy for the coming year during Wednesday’s kickoff of the company’s IT Nation Connect event in Orlando.
“Back in April, I met with the ConnectWise advisory council,” said Magee, “which said we should double down on our partners and their pains. We need to mutually help each other in this loop of continuous revolution.”
The blockbuster news of the evening was the announcement of ConnectWise’s acquisition of Continuum, which offers outsourced backend business management, a complement to the ConnectWise suite of MSP management solutions. The merger will give ConnectWise an in to the valuable SMB market — those managed service providers without the time or resources to manage their own processes and PSA operations.
“The platform, as powerful as it may be, needs to change. It needs to evolve,” said Magee.
To that end, Magee announced a slew of new platforms and capabilities such as ConnectWise Engage, powered by Webinfinity, with which it has entered into a strategic partnership.
“The pains in [vendor management] kill your ability to be productive and efficient and creates risk,” said Magee.
The new portal can manage many vendor engagements in this module to combat what Magee calls “portal sprawl,” offering single sign-on, enablement materials and the ability to be accessed through ConnectWise Manage. The solution will be available next year.
Magee also announced the acquisitions of ITBoost, which automates IT documentation, and explained that the integration of the two providers will offer MSPs all of their IT documentation in a single pane of glass. The company claims it will facilitate consistency and accountability with SOPs, centralized client and process information, and system and staff productivity.
“To all of you, our amazing MSP partners, take note: Security is the catalyst for transformational disruption,” said Michael George, founder and CEO of Continuum. “It’s an opportunity to capitalize on a unique set of dynamics that are unfolding right here, right now. This is the opportunity you’ve been waiting for your entire life.”
Bellini added that cybersecurity is the “next big thing,” but that vendors and technology solution providers (TSPs) must work together.
“If we don’t get this part right, we don’t get to move forward,” said Bellini.
In keeping with ConnectWise’s focus on peer collaboration, Bellini announced a new program to educate the industry using a common database of shared threats called TSP-ISAO, created in conjunction with CompTIA and the University of South Florida.
Craig Fulton, ConnectWise chief customer officer, opened the show by giving the scope of the IT Nation, CW’s partner community. At 15 years old, the community reaches more than 15,000 partners, said Fulton. ConnectWise’s partner community is the envy of the industry, comprised of fiercely loyal MSPs (or TSPs as ConnectWise calls them) that utilize the entire suite of products to grow their businesses.
Part of that loyalty comes from the acquisition and integration of HTG Peer Groups nearly two years ago, which is now IT Nation Evolve. Evolve is headed by industry veteran Arlin Sorensen, who coaches partners on business strategy and personal succession plans.