Apple Mac Support? iPad Mini? Microsoft Windows 8? Eh.
One of N-able’s big roadmap announcements at last week’s Global Partner Summit in Montreal encompassed support for Mac devices. Yes, the remote monitoring and management vendor said it would extend its N-central platform to support Macs. The announcement came on the same day that Microsoft was rolling out Windows 8 and The VAR Guy was meeting with Michael Dell in New York City to talk about Windows 8, Dell devices that have the new OS installed, and plenty of other, more MSP-related topics. Oh, and Apple announced the iPad Mini last week, too. (And although I’m still punchy from my ongoing power outage, spotty Internet access and hit-or-miss phone service, I will refrain from feminine hygiene jokes this time around.)
Yet, in spite of all this big news from Microsoft and Apple last week (and N-able’s nod to the growing importance of the Mac platform in business environments), the MSPs I spoke with at the N-able Global Partner Summit last week weren’t blown away by any of these announcements. They were much more interested in and impressed with N-able’s new integrations with Autotask and ConnectWise in Report Manager 4.0. This was the improvement that would actually help their businesses win more sales. This was what enabled them to create executive summaries for C-level executives at customer companies.
So support for various platforms? Merely a check mark on the list of services offered. But a new integration to deliver better information to customers that would improve sales? A long-awaited and much appreciated feature.
What do you think? Is Mac support a big deal for your customers? Any clients clamoring for Windows 8?