
Zero One: AI Touches the Contact Center
Tech giants and line-of-business execs see real value for AI in the contact center.
Company: Channel Futures
Job Title: Writer
Tom Kaneshige writes the Zero One blog covering digital transformation, AI, marketing tech and the Internet of Things for line-of-business executives. He is based in Silicon Valley. You can reach him at tom.kaneshige@penton.com.
?
Tech giants and line-of-business execs see real value for AI in the contact center.
States must recruit cybersecurity pros to fend off hackers targeting their valuable data. Virginia is in the vanguard, while others fall behind.
In the frenetic push to digitally transform business or to innovate ahead of the competition, the risk of exploitation runs high. Line-of-business executives must work more closely with cybersecurity pros than ever.
More and more companies are seeing the AI light, and if predictions prove right, this could be the year AI goes mainstream.
The rise of the line-of-business exec as the new shot-caller has tossed tech into a frenzy of motley cloud services. Can the channel pivot to the brave new world of LOBs, digital business and the cloud?
By now, it should be clear we’ve run smack into the digital transformation era. If companies of every size across the country, around the world, and in every industry can’t make the pivot to digital, then they risk being disrupted, either by an innovative startup or an agile competitor.
It takes a team of talented specialists led by an IoT architect to understand what data is saying and how to avoid dire outcomes. But good luck hiring a trained IoT specialist, especially an IoT architect; they’re as rare as a world-class helicopter pilot.
It takes a team of talented specialists led by an IoT architect to understand what data is saying and how to avoid dire outcomes. But good luck hiring a trained IoT specialist, especially an IoT architect; they’re as rare as a world-class helicopter pilot.
In the latest 'It's 501 Somewhere', @channelsmart (Janet Schijns) talks about what it takes to be a true leader.… twitter.com/i/web/status/1…
.@IBMServices snaps up #MSP Taos for #hybridcloud expertise. dlvr.it/RqggQR https://t.co/Fy3uPDtLNw
.@LenovoBusiness launches its thinnest #ThinkPad to date @CES, revamped ThinkBooks and #ThinkReality glasses.… twitter.com/i/web/status/1…
Help your customers mitigate #malware @Tech_Data #cryptolocker #antivirus #ransomware #cybersecurity… twitter.com/i/web/status/1…
Advantages of the Subscription business model for MSPs and IT Resellers @kaspersky dlvr.it/RqgDJn https://t.co/ay694fudp3
Cloud #distributor @Pax8 launches in UK with leadership team in place. dlvr.it/RqfJWx https://t.co/RsKDCowM5V
bit.ly/3oO2vFY twitter.com/Craig_Galbrait…
The Ultimate MSP Guide to Sales Efficiency @zomentum dlvr.it/Rqc63q https://t.co/rHIVLkR01K