Paul Barnett 1

Recent articles by Paul Barnett 1

MSPs: Seven Ways to Handle Upset Clients

We have all dealt with upset customers. They often blame us for issues that are out of our control. It happens all the time. It’s the nature of the IT support business in which w

Selling the Real Value of Managed Services

At Virtual Administrator, I get to work with a lot of small IT providers and Managed Services Practices. I have noticed a common mindset that many, if not most o


Break-Fix Customers: Keep Them or Dump Them?

Normally, I like to keep my blogs to advice and tips on how to market and sell managed services. This month, I am going in a different direction. I want to ask you a question that I am u

Virus Scares Are MSP Opportunities

From time to time we hear about “zero-day” or other critical viruses that garner national interest, and require immediate action. The most recent example

Have You Got the Right Managed Services Attitude?

Making the switch from the traditional “Break-Fix” model to a “Managed Services” way of doing business can be a frightening prospect. One of the most common questions we hear f