The Role of IT Support Bots for Service Providers and Internal Departments
Support bots can create and assign tickets, schedule support calls, provide status updates and escalate critical issues before a single support staff member is even engaged.
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Recent articles by Kirill Bensonoff
The Perfect Weather for Your IT: Sunny with a Chance of Cloud All Summer
With the power of the cloud, you can keep things running smoothly wherever your summer adventures take you.
5 Cloud Adoption Facts That Show How Businesses are Readily Embracing Cloud
The cloud isn’t a passing fad or just training-wheel technology for bootstrapping startups; it’s increasingly how enterprises are affordable, reliable and scalable addressing their IT needs.
How to Reduce Risk During Your AWS Migration
A cloud migration plan should address all potential risks that might arise before, during and after the transition.
3 Ways to Increase Revenue By Optimizing Client Cost Savings in the Cloud
Whether your clients are using Microsoft Azure or Amazon Web Services (AWS), you can increase your revenue and help them optimize cost savings at the same time.
Four Ways to Help Clients Save On AWS Costs
The downside of cloud flexibility is that the bill can quickly expand faster than initially intended.
7 Ways to Improve Your Customer’s Disaster Recovery Preparedness
Working with them through every step of this process can help improve your customer’s disaster recovery preparedness.
Best Practices for Monitoring AWS and Azure Cloud
Your job as an MSP is to make sure your client is getting the best performance for their money.
AI in IT: Improving the Support Experience with Artificial Intelligence
Chatbots can be a powerful way of alerting your support reps of a problem without tying them up on the phone, while providing the customer a pleasant, guided experience.
Invest In Your Future: 5 Business Opportunities MSPs Can Leverage In The Cloud
There are countless business opportunities for MSPs in the cloud, but here are five ways MSPs can cash in on cloud adoption.
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Videos and Fastchats
Our latest #Cybersecurity Roundup includes @Microsoft going #passwordless, TTEC #ransomware attack, @Atlas-VPN,… twitter.com/i/web/status/1…
To celebrate National Inclusion Week we are hosting our second DE&I Workshop: Step In & Step Up on September 28. Le… twitter.com/i/web/status/1…
Great catching up with new @LumenCPP channel chief Dave Young and tapping into the intelligence of some agent partn… twitter.com/i/web/status/1…
We feature the woman-owned businesses from our #MSP501 and #NextGen101 lists, as well as all 2021 applicants.… twitter.com/i/web/status/1…
Just slightly more than 6 weeks until @channel_expo! Here’s our second gallery of “Top 10” highlight teasers.… twitter.com/i/web/status/1…
.@googlecloud reorganizes technical management team. #cloud dlvr.it/S7jsLN https://t.co/0Is39PIiUS
.@KaseyaCorp announces Canadian expansion, says it will benefit #MSPs. dlvr.it/S7jkVN https://t.co/qBtSLLdU9W
Our acquisition roundup includes @Sophos, @ExtremeNetworks, @NetGainTech and @LumenCPP. dlvr.it/S7jgCw https://t.co/Nz1iz8XEOn