
The Role of IT Support Bots for Service Providers and Internal Departments
Support bots can create and assign tickets, schedule support calls, provide status updates and escalate critical issues before a single support staff member is even engaged.
Company: Unigma
Kirill Bensonoff is a seasoned entrepreneur and the founder of Unigma, a unified cloud management platform. Unigma has been featured in a number of publications, and Kirill blogs regularly about cloud, tech and growing your managed services business. He can be reached at [email protected].
Support bots can create and assign tickets, schedule support calls, provide status updates and escalate critical issues before a single support staff member is even engaged.
With the power of the cloud, you can keep things running smoothly wherever your summer adventures take you.
The cloud isn’t a passing fad or just training-wheel technology for bootstrapping startups; it’s increasingly how enterprises are affordable, reliable and scalable addressing their IT needs.
A cloud migration plan should address all potential risks that might arise before, during and after the transition.
Whether your clients are using Microsoft Azure or Amazon Web Services (AWS), you can increase your revenue and help them optimize cost savings at the same time.
The downside of cloud flexibility is that the bill can quickly expand faster than initially intended.
Working with them through every step of this process can help improve your customer’s disaster recovery preparedness.
Your job as an MSP is to make sure your client is getting the best performance for their money.
Chatbots can be a powerful way of alerting your support reps of a problem without tying them up on the phone, while providing the customer a pleasant, guided experience.
There are countless business opportunities for MSPs in the cloud, but here are five ways MSPs can cash in on cloud adoption.
.@splunk vet Bill Hustad named @Okta's new #channelchief. dlvr.it/SWXmws https://t.co/ILQesul0Cz
The Gately Report: #BHUSA edition with @Hacker0x01, @Cisco, @SaltSecurity, @CISAgov, @ExtraHop, @IBMSecurity, more.… twitter.com/i/web/status/1…
Channel People Making Waves Include: @kencarnesi, @szebenisz, @vasujakkal, @brettsmith52, @DaveMichels… twitter.com/i/web/status/1…
Nancy Henriquez, VP of Sales & Marketing at MSP 501 award-winning @synetek, touches on the importance of gathering… twitter.com/i/web/status/1…
.@Equinix's new hire is a familiar face in the telco channel. dlvr.it/SWXV6v https://t.co/jIg0LrZ4DO
Missed the news this week from @OracleCloud and @ATTBusiness? We've got it here. Plus, news from @AWSCloud and… twitter.com/i/web/status/1…
Huge channel-impacting acquisitions in the past month. We've got details on @IBM, @nokia, @GoTo, @EnsonoIT,… twitter.com/i/web/status/1…
Boost privacy by design with #shiftleft mindset and add #security to cloud deployments from start, says… twitter.com/i/web/status/1…