The Role of IT Support Bots for Service Providers and Internal Departments
Support bots can create and assign tickets, schedule support calls, provide status updates and escalate critical issues before a single support staff member is even engaged.
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Recent articles by Kirill Bensonoff
The Perfect Weather for Your IT: Sunny with a Chance of Cloud All Summer
With the power of the cloud, you can keep things running smoothly wherever your summer adventures take you.
5 Cloud Adoption Facts That Show How Businesses are Readily Embracing Cloud
The cloud isn’t a passing fad or just training-wheel technology for bootstrapping startups; it’s increasingly how enterprises are affordable, reliable and scalable addressing their IT needs.
How to Reduce Risk During Your AWS Migration
A cloud migration plan should address all potential risks that might arise before, during and after the transition.
3 Ways to Increase Revenue By Optimizing Client Cost Savings in the Cloud
Whether your clients are using Microsoft Azure or Amazon Web Services (AWS), you can increase your revenue and help them optimize cost savings at the same time.
Four Ways to Help Clients Save On AWS Costs
The downside of cloud flexibility is that the bill can quickly expand faster than initially intended.
7 Ways to Improve Your Customer’s Disaster Recovery Preparedness
Working with them through every step of this process can help improve your customer’s disaster recovery preparedness.
Best Practices for Monitoring AWS and Azure Cloud
Your job as an MSP is to make sure your client is getting the best performance for their money.
AI in IT: Improving the Support Experience with Artificial Intelligence
Chatbots can be a powerful way of alerting your support reps of a problem without tying them up on the phone, while providing the customer a pleasant, guided experience.
Invest In Your Future: 5 Business Opportunities MSPs Can Leverage In The Cloud
There are countless business opportunities for MSPs in the cloud, but here are five ways MSPs can cash in on cloud adoption.
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.@IBM laying off 10,000 workers in Europe before company spinoff next year. #cloud dlvr.it/RmQktJ https://t.co/wiMwTDF0v9
#AWSoutage impacts subway, #COVID19 testing, shows why multicloud is soaring. dlvr.it/RmQksh https://t.co/EKqWPv8GdZ
.@Samsung goes mobile-first with launch of debut partner program. dlvr.it/RmQkqL https://t.co/5N3Zo0iWEX
.@DellTech boasts great Q3 2021 financial results in its Client Solutions Group, where revenue was $12.3 billion, u… twitter.com/i/web/status/1…
.@AvePoint goes the #SPACs route to #IPO with deal in which Apex Technology Acquisition Corp. will acquire it.… twitter.com/i/web/status/1…
.@dresnergroup differentiates itself with proactive IT maintenance. And they’re #50 on the 2020 Hot 101.… twitter.com/i/web/status/1…
.@Centreon unveils updated #partnerprogram. #ITmonitoring dlvr.it/RmMNyf https://t.co/Fot3vgY6Wf