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Dan Berthiaume


Recent articles by Dan Berthiaume

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SMBs Lack Mobile Awareness Amid BYOD Tablet Craze

A widespread lack of protocols for mobile employee access to corporate networks among SMBs may not be too surprising a survey finding. However, according to a new survey from Citrix Systems, there is also a somewhat surprising lack of awareness about mobile employee access to corporate networks among SMBs.

Misconceptions Hinder SMB Hybrid Cloud Adoption

Misconceptions Hinder SMB Hybrid Cloud Adoption

Although delivery of IT infrastructure via the cloud has the potential to provide substantial cost savings, several popular misconceptions are preventing wider adoption of cloud-based IT outsourcing and hybrid clouds, according to a recent webinar from Everest Group. For MSPs and cloud integrators, cloud-based IT outsourcing can offer predictable costs but it also introduces a […]

Amid Big Data Hype, Focus On Small Data Storage Trends

The trend of “Big Data”  — huge, almost unmanageable volumes of data that large enterprises collect via social media, internet, mobile devices, sensing technologies and other means — dominates the current discourse surrounding data storage.

Five ERP Considerations for MSPs Serving SMB Customers

Yes, SMB customers are increasingly embracing ERP (enterprise resource planning) software, both on-premise and in the cloud. However, MSPs that wish to get in on the SMB ERP action may still have a few things to learn about the specific ERP needs of this market.

Email Archives Hold Potential Treasure for MSPs

Email Archives Hold Potential Treasure for MSPs

While exploring the depths of archived, deleted and old email stored by SMBs is not exactly an adventure worthy of Indiana Jones, this activity does offer MSPs the opportunity to help SMB customers improve productivity. According to a recent study of almost 200 IT decision-makers at SMBs from GFI Software, 69 percent of respondents indicate […]

SMBs Help Drive SaaS-based ERP Growth

SMBs Help Drive SaaS-based ERP Growth

The North American  SaaS-based enterprise resource planning (ERP) market remains promising for the next several years, according to a new report from Research & Markets. The study predicts SaaS-based ERP software revenue will experience a compound annual growth rate (CAGR) of 24.8% between 2010 and 2014. One of the key factors contributing to this market […]

The Boston Red Sox Collapse: 3 Lessons For Small Businesses

Like all other businesses, the goal of every MSP is (or should be) success – strong revenues, healthy profit margins, sustainable growth, happy clients. But achieving success does not mean the end of potential dangers for MSPs.

Mobile SaaS Set to Boom among SMB Customers

Mobile SaaS Set to Boom among SMB Customers

Global spending by SMBs on mobile SaaS is expected to enjoy 29.5 percent compound annual growths in the next five years, jumping from $3 billion this year to $16.6 billion in 2016, according to a new study from Strategy Analytics. On a regional basis, North America and Western Europe represent the greatest near-term SMB spending […]

Malware, Web Security: SMBs Still Have Their Guard Down

Malware, Web Security: SMBs Still Have Their Guard Down

For many SMBs, “safe” web surfing is an oxymoron. Those companies — knowingly or unknowingly — put themselves and their employees at risk because of lax IT security standards.  As demonstrated by a new survey from GFI Software, the problem is more pervasive than you may think. Overall, 40% of SMBs have experienced a security […]

SMBs Need Help With Managed Unified Communications

SMBs Need Help With Managed Unified Communications

SMBs are increasingly investing in sophisticated communications technologies. But the quest for true unified communications (UC) remains elusive for most SMBs, according to a new study from IDC. Many SMBs may not even realize they are taking steps toward a UC environment. That’s where MSPs can enter the picture. IDC analysis finds that forward-looking SMBs […]

SaaS CRM: Can Channel Partners Still Plug In?

SaaS CRM: Can Channel Partners Still Plug In?

The SaaS CRM market continues to generate double-digit annual growth in the U.S., according to AMI Partners. Spending on SaaS CRM will outpace on-premise CRM by a margin of nearly four to one over the next few years. But here’s the question: Can small VARs and MSPs carve out a unique niche in the SaaS CRM […]

Evolving Job Market Requires More Managed Services

Evolving Job Market Requires More Managed Services

New research about the evolving U.S. job market suggests that demand for managed services could rise in some unexpected areas. Consider this: Transportation goods such as vehicles and auto parts, electrical equipment including household appliances, and furniture are among seven sectors that could create two to three million jobs as a result of manufacturing returning […]

SMBs Want Customer Acquisition Ideas, Not Tech Sales Pitches

SMBs Want Customer Acquisition Ideas, Not Tech Sales Pitches

Before you pitch a technology upgrade to your SMB customers, consider this: SMB owners and entrepreneurs prefer proposals that help recruit new customers and drive revenue. And remember this: SMBs are generally not too anxious to borrow money these days, according to a recent blog posting on the website of The Boston Globe. Here’s why. […]

SMBs Crave Mobile Phone and Smartphone Tech Support

SMBs Crave Mobile Phone and Smartphone Tech Support

Within the SMB market, basic IT help desk and service desk support is evolving to include smartphone tech support, according to a new study from Parks Associates. Combine smartphone support with traditional PC, server and network support, and you’ve got a $20 billion IT support opportunity across the U.S. by 2015, according to the research […]

SMB Managed IT Services Spending: Growing $1B Per Year?

SMB Managed IT Services Spending: Growing $1B Per Year?

Techaisle predicts that managed IT services spending within U.S.-based small and midsize businesses will grow from $7 billion this year to $12 billion in 2015. We’re always skeptical when we read research reports because long-term IT spending forecasts can change from one year to the next. But generally speaking, MSPmentor is confident the managed IT […]

Playing ‘Dead’ Benefits MSPs

During the past few years, it has become fashionable for marketing experts to highlight how the legendary psychedelic rock band The Grateful Dead can teach many lessons about effective branding and loyalty-building. And yes, the Dead also has a few learnings to offer MSPs.

Small Business Owners Reading Up on Cloud Services; Are You?

Small Business Owners Reading Up on Cloud Services; Are You?

Small business owners apparently are spending more time reading up on cloud services, according to some anecdotal data from SkillSoft. I wonder: As small business owners gain cloud computing knowledge, will MSPs polish their own consulting skills to answer more cloud questions? SkillSoft, an e-learning/performance support technology provider, has released a list of the 100 […]

Shifting SMB Customers to Cloud Services: Clear Upside?

Despite the rapid growth of cloud services, many SMB customers still hesitate to embrace cloud computing. The fears range from security concerns to reliability concerns. However, a recent study from AMI Partners suggests that once an MSP convinces an SMB customer to test out the cloud, the hard work is over.

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