Alteva Launches Microsoft-Integrated UC for SMBs

Back in February, I wrote on our sister site The VAR Guy that unified communications (UC) provider Alteva was going to release an integrated solution that combined their hosted VoIP products with the Microsoft Communications Services suite. Well, now that product’s a reality, and they’re aiming it at enterprises with less than 25 seats. Here's an overview.

Alteva’s new SMB solution, developed in conjunction with Microsoft and Broadsoft, allows a solution provider to offer a communications platform that includes Microsoft Exchange, SharePoint, and Office Communications Server (OCS) in addition to voice, according to the press release. They claim it’s the first solution of its kind.

The benefit of this combined platform goes beyond just sound files of your voicemail in your inbox, Alteva says. It includes voice-enabled Outlook calendars and e-mail and the ability to use your business extension from anywhere - features common enough to large-scale enterprise VoIP deployments, but harder to find in SMB solutions, and that goes double when you factor in the managed messaging and collaboration factors.

Alteva’s UC platform is available in four different service bundles with pricing ranging from $15-38/user/month, depending on the included products, and the company says that Microsoft is now referring anyone looking for UC with voice their way.

Meanwhile, the hosted unified communications market is attracting plenty of competition. For instance, we hear Intermedia is close to launching a white label partner program for the company's new hosted UC offering, which was developed by Unison.

In some niches, VoIP is hot. And managed messaging is hot. Although some MSPs are worried about SLA (service level agreements involving hosted UC and VoIP, it seems like a market you at least need to explore.

Additional reporting by Joe Panettieri. Sign up for MSPmentor’s weekly Enewsletter, Webcasts and Resource Center. And follow us via RSS; Facebook; Identi.ca; and Twitter. Plus, check out more MSP voices at www.MSPtweet.com.


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