Remote monitoring and management (RMM) and professional services automation (PSA) are more than tools; they’ve become a way of life for many managed service providers. These stories offer the latest insights into these technologies.
As some MSP software companies leap from North America into Europe and beyond, HoundDog Technology has done the opposite. Headquartered in Dundee, Scotland, HoundDog is exporting its software as a service (SaaS) business model to MSPs across North America (and beyond). To learn a bit more, I traded email with HoundDog‘s Chris Martin. Here’s our […]
Journalists and marketers share the same challenge: We want to write and say so much. We often use finely crafted language and lots of big words to tell our stories. But sometimes, the best way to market your company and your managed services business strategy is to bite your tongue — and get your hands off the keyboard — in mid-sentence.
It started about a year ago. Each time I attended a managed service provider conference, I saw executives and attendees shooting quick marketing video using the Flip camera. This week at the Cisco Partner Summit in Boston, everyone — more than 1,500 attendees — is armed with a Flip video camera (care of Cisco).
During a briefing at the Kaseya Connect User Conference, CEO Gerald Blackie walked me through the company’s software as a service (SaaS) strategy — which includes a portal that will allow managed service providers (MSPs) and VARs to pick and choose from a range of SaaS services. Here’s a look at Kaseya’s plans, including work with Terremark and Amazon Web Services.
Where do you go for inspiration? Before you answer, consider the situation at ConnectWise. Roughly two months ago, ConnectWise CEO Arnie Bellini and COO Santo Cannone shared an “ah-ha” moment at an Apple Store in Tampa, Fla. As customers visited the Apple Genius Bar and interacted with Apple representatives, Bellini and Cannone discussed where to […]
The Kaseya Connect User Conference dominated my time this week. But there is additional news from across the managed services market that we still need to cover. Here are six key topics you’ll be hearing more about on MSPmentor real soon… … they are: 1. ConnectWise investing $3 million in education: CEO Arnie Bellini had […]
During the Kaseya Connect User Conference, ConnectWise CEO Arnie Bellini and former managed service provider Gary Pica are walking attendees through some best practices for lead generation and sales. Bellini’s tip of the day: Put Skype on notebooks and let salespeople work where they need to work. To be sure, Skype can transform laptops into […]
When it comes to professional services automation (PSA) software, I’ve known the folks at Autotask and ConnectWise for about three years. Here at the Kaseya Connect User Conference, I wanted to spend a little more time getting to know another PSA competitor — Tigerpaw Software. James Foxall, a senior VP and co-owner at Tigerpaw, presented at the conference on May 27.
Kaseya CEO Gerald Blackie says the company remains committed to on-premise managed services software. But that doesn’t mean Kaseya is ignoring the SaaS (software as a service) opportunity. Although “official” SaaS details have yet to be announced, Kaseya COO Tim McMullen offered some thoughts regarding the SaaS road ahead. Based on a “Tonight Show” style […]
Apparently, managed service providers believe strongly in cloud computing. Nearly 20 percent of managed service providers already monitor and manage customers’ cloud applications — and a large percentage of MSPs plan to do so shortly, according to the latest MSPmentor online reader poll. Here’s a sampling of the results.
In a poll launched May 19, we asked:
Two well-known names in the venture capital industry are trying to determine if they should pump money into the managed services software market. I had a phone call Thursday with the VCs, and they expressed a mix of enthusiam and concern about MSP software providers. It was a healthy reminder that we can’t all drink the MSP Kool-Aid.