RMM/PSA

Remote monitoring and management (RMM) and professional services automation (PSA) are more than tools; they’ve become a way of life for many managed service providers. These stories offer the latest insights into these technologies.

Highlights

Unitrends Incentivizes VARs to Go All In on Kaseya IT Complete

The program gives VARs more upfront commission and recurring revenue for any IT Complete product,

Electric Raises $25 Million to Expand MSP Footprint

The funding is expected to expand automated IT support using chatbots via MSPs.

How to Transition Smoothly from Break-Fix to MRR

2018 MSP 501 honoree Huntington Technology took a cue from clients and haven’t looked back.

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Kaseya Brings RapidFire Into Its IT Complete Vision

Kaseya hopes to give its partners an integrated managed compliance solution with the acquisition of RapidFire Tools.

Kaseya Sales Up 30% in First Half, On Track to Top $250 Million in FY18

CEO Fred Voccola highlights progress in a one-on-one interview.

How We Chose the 2018 MSP 501 Top MSSPs

What gives an MSP the right to add the extra “s”?

What Amazon Can Teach MSPs About Customer Service

The time is now to focus on enhancing the client experience. Never has so much disruptive, transformational technology been available to service providers to solve customer problems.

Why PSA Implementations Fail, Part 2

Pay attention to data cleaning lest you build on a weak foundation, and set realistic deadlines. Remember, it’s not done once it’s live — it’s done once it’s all working properly.

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Why RMM Software is Vital for Successful MSPs

RMM software provides much-needed visibility into your clients’ hardware, software and network environments.

Why Do PSA Implementations Fail?

PSA software is still struggling to catch up with ever-changing business needs.

MSP 501 Profile: At Aegis Technology Partners, Simplicity Breeds Happy Customers, Bigger Profits

The company also says cyberattacks are not only more frequent, but much stronger than before.

New business, If I were launching an MSP now

If I Were Launching an MSP Now: BMC Networks’ Brian Mauch Says ‘Hats Off’ to New MSPs

Brian Mauch, founder and CEO of Vancouver-based BMC Networks, shares three suggestions he’d apply if he were launching an MSP from scratch today.

SyncroMSP: Vendors Must Also Evolve from Break-Fix to Managed Services

Partners aren’t the only ones struggling to move from break-fix to managed services. Ian Alexander of SyncroMSP explains how vendors struggle with channel evolution too.

How Will the SolarWinds IPO Play Out for Partners?

The IT and MSP management software provider announced its intention to go public this week. Will the influx of cash help it improve its competitive positioning, or will having to answer to shareholders prevent it from putting partners first?

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The Customer-Driven Opportunity Every MSP Needs to Seize

As more and more mission-critical systems moved to locally run and cloud-based digital platforms, IT has become the nervous system and engine for nearly every SMB, regardless of its particular niche or vertical or even size.

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Amerihub Case Study – Atera Drives Amerihub Efficiency to Deliver Dynamic Customer Support

Wanting a robust IT management platform that was easy to use, Amerihub found a partner in Atera, to streamline their processes, increase efficiency, and enable them to deliver an outstanding customer experience.

RMM/PSA

Remote monitoring and management (RMM) and professional services automation (PSA) are more than tools; they’ve become a way of life for many managed service providers. These stories offer the latest insights into these technologies.

Highlights

Unitrends Incentivizes VARs to Go All In on Kaseya IT Complete

Electric Raises $25 Million to Expand MSP Footprint

How to Transition Smoothly from Break-Fix to MRR

Kaseya Brings RapidFire Into Its IT Complete Vision

Kaseya Sales Up 30% in First Half, On Track to Top $250 Million in FY18

How We Chose the 2018 MSP 501 Top MSSPs

What Amazon Can Teach MSPs About Customer Service

Why PSA Implementations Fail, Part 2

Sponsor Content

Why RMM Software is Vital for Successful MSPs

Why Do PSA Implementations Fail?

MSP 501 Profile: At Aegis Technology Partners, Simplicity Breeds Happy Customers, Bigger Profits

If I Were Launching an MSP Now: BMC Networks’ Brian Mauch Says ‘Hats Off’ to New MSPs

SyncroMSP: Vendors Must Also Evolve from Break-Fix to Managed Services

How Will the SolarWinds IPO Play Out for Partners?

Sponsor Content

The Customer-Driven Opportunity Every MSP Needs to Seize

Sponsor Content

Amerihub Case Study – Atera Drives Amerihub Efficiency to Deliver Dynamic Customer Support

Sponsor Content

Cloudscape Case Study – Atera Empowers Cloudscape to Automate Processes and Profitably Grow

Why Should MSPs Embrace the New AI Reality? Profits, People and Empowerment

Galleries

MSPs On … Struggles with the Skills Shortage

From the Industry

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A 2019 Update on RDP Ransomware

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This Valentine’s Day, Give the Gift of IT Education

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XO Is in the Air

Webinars

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Double Your Revenue with Backup and DRaaS

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UCaaS 101: Building a Unified Communications as a Service Practice

White Papers

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A Business Owner’s Guide to Cybersecurity

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The Seven Types of Power Problems

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The Lean MSP

Twitter

.@CenturyLinkBiz embraces new stricter @awscloud #MSP partner requirements. goo.gl/fb/WwDzco

.@ISC2 announces new #cybersecurity continuing education program. goo.gl/fb/nWbJY1

We asked 7 #MSP501 partners about their frustrations with finding good talent. @BowmanWilliams goo.gl/fb/fyzLLj

.@LenovoDC sees a strong year ahead for partners with a hard focus on #storage. goo.gl/fb/xvtYKp

.@Nvidia brings virtual #GPU workstation as a service to #Azure Marketplace, also planned for #WVD. goo.gl/fb/SpCCBx

.@googlecloud gets a boost via a larger salesforce, $13 billion in #datacenter investments. goo.gl/fb/vfnwhb

.@IBM is making its #Watson #AI services available on @awscloud @Azure and other cloud platforms. goo.gl/fb/mx7itA

.@KaseyaCorp releases 2019 #MSP Benchmarking study. We get insights from @jimlippie. goo.gl/fb/kZfPZS

Videos

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Video: Ivanti Unified IT: Automate Service Requests

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Linksys Cloud Manager Tutorial – Dashboard Overview

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Linksys Cloud Manager Tutorial – How to Set Up a Network, Access Points, and SSID