Kaseya Unveils Customer Success Program, Hires Chief Customer Officer
As promised by its new CEO last month, Kaseya has launched a brand new customer success program, designed to make it easier for IT service providers to succeed in their businesses and to do business with the company.
To lead the effort, the company has appointed Alex Cuevas as its Chief Customer Officer (CCO). Just what does the program entail and what does it mean to managed service providers (MSPs)? Here’s everything you need to know.
The new program fulfills the promise new CEO Fred Voccola made when he took over the top job at the remote monitoring and management (RMM) company last month. It includes an advanced onboarding process, customer training and education programs, relationship support, professional services, and other enablement tools and services.
Voccola told us last month: “The company has made and will continue to make a substantial investment in our customer success model. We want to make sure all our customers are successful…This will be a full court blitz, not just in marketing, but in our community.”
The remote monitoring and management (RMM) software provider also announced plans to unveil more customer success initiatives over the next 90 days.
So what should managed service providers (MSPs) expect from Kaseya over the next few months? Kaseya noted that its plans include:
- Enhancing its customer success team made up of customer advocates
- Investments in bi-directional customer communication channels and the Kaseya Community
- New training, education and services offerings
New CCO Cuevas comes to Kaseya from Yodle where he served as VP of Customer Success.
Cuevas said he wants to raise the bar for customer success at Kaseya to ensure its customers derive maximum value from its products.
“Our goal is to establish a customer-focused function at Kaseya that drives the best possible experience for Kaseya customers,” he said. “With the investments we are making, we plan to take Kaseya far beyond the industry standard from a customer success perspective, taking the company and its customers to new heights.”
What are your thoughts on Kaseya? Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at dan.kobialka@penton.com.
