MSPs vs. Hackers: Collaborate to Keep Pace with the Bad Guys
With all of the high-profile data breaches occurring across the spectrum of industries over the last few years, enterprises are no longer in the dark as to the dangers lurking in the digital world. However, awareness of the problem is not the same as prevention. For managed service providers (MSPs), preventing security breaches in cloud data storage and cloud-based file sharing may mean collaborating for a better understanding of how to keep ahead of the hackers.
In nearly every industry, there have been laws passed or regulations put in place that act to help organizations to keep their sensitive data and information safe from unwanted eyes. But, is it enough? One could argue that these laws and regulations only provide the explicit, transcribed details for what malicious parties will be up against. For many hackers, it’s as if their homework has been done for them.
That is, of course, for companies that maintain the minimum security levels. As an MSP, you know better. You know that simply following enough to adhere to the regulations before you will not necessarily be enough to secure your clients’ data; you know that the hackers will work harder than that.
Or, are the hackers just working smarter than that?
“Cyber criminals are constantly sharing information and best practice relating to infiltrating organizations, giving themselves the best possible chance of achieving their goals,” says Andy Hardy, managing director EMEA at Code42, for ITProPortal. “It follows that businesses should be doing the same.”
With hackers collaborating against you, it doesn’t hurt for MSPs to exchange advice in help forums and infocenters (like this one) in order to better remain out in front of the bad guys.
“The sharing of threat intelligence will help large corporations move at the same pace and with a similar agility to the hackers that are targeting them,” says Hardy.
If you think that letting in your competitors may hurt your business, MSPs need to take another look at what a data breach can do to hurt their clients’ organization. Hardy cites research from the Ponemon Institute, which found that the associated costs of data breaches rose by an average of 15 percent in 2014.
Hardy notes that, “Aside from these direct financial consequences, the long-term impact of lost customers for a business can be crippling from a reputational perspective.”
For an MSP, this can cripple your reputation, as well.
According to Adam Greenberg of SC Magazine, the cost per stolen healthcare record from data breaches in 2014 was $359. That’s $359 for EACH record. Think that type of financial loss from a client will help an MSP’s reputation?
“We have to learn how to innovate with business,” says Frank Kim, CISO for the SANS Institute.
Yes, MSPs need to keep up with the speed of innovation in their clients’ industries. MSPs may want to do so by collaborating with other MSPs and innovating together. However you choose to do so, MSPs need to innovate to stay ahead of hackers.