https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Cloud


MSPs Moving Quickly to Cloud Management Services

  • Written by Joe Panettieri 1
  • May 25, 2009
Apparently, managed service providers believe strongly in cloud computing. Nearly 20 percent of managed service providers already monitor and manage customers' cloud applications -- and a large percentage of MSPs plan to do so shortly, according to the latest MSPmentor online reader poll. Here's a sampling of the results.

In a poll launched May 19, we asked:

Apparently, managed service providers believe strongly in cloud computing. Nearly 20 percent of managed service providers already monitor and manage customers’ cloud applications — and a large percentage of MSPs plan to do so shortly, according to the latest MSPmentor online reader poll. Here’s a sampling of the results.

In a poll launched May 19, we asked:

How soon will you monitor and manage customers’ cloud applications?

Here’s how readers responded:

managed-services-poll

Or in other words:

  • 18 percent of participants already monitor and manage customers’ cloud applications.
  • 18 percent plan to add that service sometime in 2009.
  • 34 percent plan to add that service sometime in 2010.
  • 24 percent are unsure of their managed cloud services plans.
  • And 6 percent think they’ll never offer such services.

Behind the Numbers

Admittedly, this wasn’t a scientific poll. But the stats are both encouraging and concerning.

To me, “the cloud” has become a catch-all term that describes off-premise or hosted applications and services — everything from the Google Apps Reseller program to Microsoft Business Productivity Online Suite (BPOS) to Amazon Web Services (AWS).

Some MSPs may surely struggle to get their arms around all of those emerging and competing technologies. Plus, they need to somehow offer customers clear guidance on how to leverage cloud services.

Still, some promising trends are emerging. I’ve noted multiple times that Level Platforms has clearly articulated a strategy for Managed Cloud Services — including tools to help MSPs manage BPOS and other third-party applications that run in SaaS (software as a service) configurations. And I’ve noted two solutions providers — Levementum and OpenBI — that are worth tracking as they deploy applications in the Amazon Elastic Compute Cloud.

No doubt, most MSPs will require much of 2009 and portions of 2010 to sort out their cloud strategies.

Our Next Poll

In the meantime, we’ve kicked off our next weekly reader poll. This one asks: Which type of tool should MSPs deploy first: Remote Monitoring and Management (RMM) or PSA (professional services automation)? Participate here now:

The poll above closes on Friday, May 29.

Follow MSPmentor via RSS; Facebook; Identi.ca; Twitter; our Enewsletter; Webcasts and Resource Center.

Tags: Agents Cloud Service Providers MSPs VARs/SIs Cloud RMM/PSA

Most Recent


  • Momentum
    Microsoft Security Now $20 Billion Business with 'Tremendous Momentum'
    One analyst says there's few legitimate obstacles in its path for further growth.
  • ChatGPT
    Ivanti: Everyone Should be Concerned About ChatGPT and Cybersecurity
    ChatGPT can make it easier to become a cybercriminal.
  • Employee-person-man going out exit door
    IT Nation Leader Craig Fulton Leaving ConnectWise After 16 Years
    ConnectWise experienced massive growth during Fulton's tenure.
  • Path
    PagerDuty Layoffs to Slash 7% of Workforce in 'Right Path Forward'
    New roles will be created in cost-effective, high-talent geographies over time.

2 comments

  1. Avatar bob vogel May 28, 2009 @ 10:27 am
    Reply

    Hey Joe,

    Interesting question in this week’s poll, about whether MSPs should implement a PSA tool and/or RMM Tool first. It’s looking like most people think both are mandatory, and I agree.

    But from our experience a minority of MSPs start out their businesses on “Day 1” as MSPs. We’re seeing this more as an ongoing transition, where service providers dip their toes in the MSP waters offering one or more managed services, and then steadily add more as part of their IT service portfolio.

    Since every service provider needs to be able to manage their time, billing, projects, tasks, resources, people, etc. — whether or not they offer managed services — they all need a PSA tool, and ideally from “Day 1.”

  2. Avatar Joe Panettieri May 28, 2009 @ 11:18 am
    Reply

    Bob: No doubt, all solutions providers (VARs, MSPs, integrators, resellers) need business management software (CRM, finance, accounting, time management). I’m still seeing/hearing from far too many resellers running their businesses on Quicken (the base consumer product) and Excel. Scary.

    Readers: If you take a look at the MSPmentor 100 — and check in with the companies listed — you’ll find that the vast majority of them run both PSA and RMM software. I’ll provide final results of this week’s PSA and RMM poll sometime on June 1 or 2.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Cloud Phone
    AT&T to Offer Up to 1 Million Customers Cisco Webex Calling
  • edge computing
    'Challenging Results' for MSPs in Channel Futures' Exclusive Quarterly Survey
  • Cloud Computing
    'No Drama'? Microsoft Status as SAP-Preferred Cloud Partner Fades
  • White House
    White House Urges Companies to Take Ransomware Attacks More Seriously

Upcoming Events

View all

Channel Partners Conference & Expo

May 1, 2023 - May 4, 2023

Channel Partners Europe

June 13, 2023 - June 14, 2023

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Galleries

View all

Intelisys, Suppliers, Agents Take Aim at the Partner Marketing Gap

January 26, 2023

Ivanti: Everyone Should be Concerned About ChatGPT and Cybersecurity

January 25, 2023

Microsoft Earnings: Azure, Other Cloud Services Contribute 31% Growth

January 24, 2023

Industry Perspectives

View all

Make the Most of the Gift of Time in 2023

January 25, 2023

Strong Partnerships Ease Challenging UPS Upgrade

January 24, 2023

The Advantages of Managed Networking and Security During Economic Uncertainty

January 5, 2023

Webinars

View all

Next-Generation MSP Platform: The Building Blocks for Your Business

February 15, 2023

Security Secrets of the MSP 501: How to Be a Cyber Leader in 2023

December 15, 2022
  • 1

Cybersecurity Certifications: Their Evolving Role in the Fight Against Increasing Attacks

December 13, 2022

White Papers

View all

Overcoming Your Endpoint Security Limitations with a Skeleton Crew

October 25, 2022

Embracing the Zero Trust Mindset For Endpoints

October 24, 2022

Endpoints are the Destination

October 24, 2022

Channel Futures TV

View all

Coffee with Craig and James Episode 117: Cato Networks, Video Killed the Podcast Stars

Retired Astronaut Capt. Scott Kelly Previews His CP Expo Keynote

December 21, 2022

Fusion Connect Eyes Future with Intrado UC, Managed Network Customers

September 23, 2022

RingCentral Focused on Hybrid Work, Microsoft Teams, Other Integrations

September 23, 2022

Twitter

ChannelFutures

.@msftsecurity surpasses $20 billion in annual revenue, analysts say it's a formidable #cybersecurity market conten… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

The adoption of cloud-based services ☁️ has spiked in the last few years and is among the top growth segments. See… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

[email protected], @NICECXone, @lumencpp, @CiscoPartners joined @IntelisysCorp and partners for a day of marketing worksho… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

.@IBM and @SAP announce #layoffs of thousands of employees dlvr.it/ShV2VY https://t.co/7QK1YqVpwa

January 26, 2023
ChannelFutures

#MSPs can boost #Channel business if they personalize the #DigitalExperience for partners, says @AvePoint.… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

Consider mental health in the context of DE&I. Create safe spaces where employees can feel comfortable being who th… twitter.com/i/web/status/1…

January 26, 2023
ChannelFutures

.@GoIvanti's CSO says #ChatGPT poses numerous cybersecurity concerns. dlvr.it/ShRmdt https://t.co/n22RZ4PZaO

January 25, 2023
ChannelFutures

.@ConnectWise losing Craig Fulton after 16 years. #MSPs dlvr.it/ShRRxg https://t.co/KaAVH8gRYs

January 25, 2023

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X