Ifbyphone Gets Hosted Voice Transcription
Hosted phone automation solution provider Ifbyphone has launched their voice-to-text transcription service, accessible to any customer’s application through an API. Like Google Voice, it can be used to send e-mails with transcribed voicemails. Unlike Google Voice, Ifbyphone is giving customers the option of paying for human transcription. Here’s the scoop.
The utility of transcription services go beyond just voicemail, though that’s certainly handy. For call centers, transcription can make scanning customer interactions for specific phrases that much easier, and transcribing interactive voice response (IVR) dialogue means it can be entered into a database for future searches.
According to Ifbyphone’s press release, they’re offering the transcription service in three tiers: automated transcription only, combination human and automation, and the final, “ultra” level of human-only. Transcription is currently in beta, but that’s not stopping Ifbyphone from charging prices starting at $0.045 for a 30-second message.
We knew Ifbyphone was building out their cloud application platform, and transcription seems like an obvious step for them.