Microsoft Previews Advances in Conversational AI Coming to Business Apps
… learns the functionality for itself from data,” according to an explanation in a Microsoft blog. “In other words, the Semantic Machines technology learns how to map people’s words to the computational steps needed to carry out requested tasks.”
In his keynote address at Build, Microsoft CEO Nadella said that Semantic Machines acquisition has helped accelerate the new capabilities introduced this week.
“The most interesting thing is when you combine speech recognition with language models that are specific to your organizational data,” Nadella told attendees. “Imagine a transcript that gets created that has the ability to understand the local jargon that’s specific to your organization, your industry, that way making the transcript that much more useful.”
Among the new deliverables are a category called Decision, a service that provides specific recommendations, and Personalizer, which lets developers embed personalization capabilities that apply a reinforcement-based learning model and recommendations engine that will let individuals use AI to render optimized business decisions and recommendations across different apps. At this week’s Build conference ,Microsoft also introduced its new Conversation Transcription service that transcribes conversations in real time.
Industry analyst Patrick Moorhead, founder and CEO of Moor Technology and Insights, said Microsoft introduced some unique advances in conversational computing.
“I see Microsoft as the leader in voice processing and recognition,” Moorhead said, adding that Microsoft has focused its efforts squarely on the commercial and enterprise market, and largely has ceded making a splash with consumers to Amazon and Google.
“Right now, Amazon and Google are primarily focused on consumer applications,” Moorhead said. “And Microsoft is primarily focused on enterprise applications. Microsoft is doing the best at it right now at work-type of conversations, because they have the best data right now. And the consumer market really hasn’t been a focus. Google and Amazon are putting their toe in the water in the business market. While Amazon has Alexa for Business, it’s largely for consumer-facing use, such as in hotels and conference rooms.”