10 New Tech Offerings: AppDirect, Google, N-Able, Zoom
A new generative AI platform to rival ChatGPT?
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VMware customers said goodbye to perpetual licensing following the Broadcom acquisition.
Newly styled VMware by Broadcom has converted all licenses to a subscription model. Moreover, the company said it halved its subscription prices for VMware Cloud Foundation.
Edward Gately has the scoop.
Ingram Micro formally launched the mobile version of its partner platform.
The Xvantage Mobile App is now operational in the U.S., Canada and India. Partners previously could use the digital platform to run all facets of their Ingram business, including processing orders. Now they can use their phones and tablets those functions.
The distributor announced in late September that it would create iOS and Android-based mobile versions of the platform.
Read more about Xvantage.
Google Gemini is the cool new kid on the generative AI model block.
Gemini will ultimately sit underneath all of the tech giant's products and services, the company said.
Google is aiming the new platform to overtake ChatGPT, Amazon Q and also Google's Bard platform. Google DeepMind and Brain Team helped develop the product.
Kelly Teal wrote all about Gemini.
Cisco customers and partners now get the help of artificial intelligence in cybersecurity.
Cisco introduced its AI Assistant for Security, which will assist businesses in analysis and policy design, among many capabilities. The vendor said the product will start as a firewall-focused entity generally available in the spring.
Edward Gately has the scoop.
Zoom is adding new messaging capabilities to its contact center platform.
Customers will soon be able to send WhatsApp and Meta's Messenger messages through the platform. In addition, the vendor is launching an AI Companion feature.
Moshe Beauford covered Zoom.
N-Able's remote monitoring and management (RMM) platform has more features.
The software provider said generative AI can create automated prompts and run mundane tasks. Other updates include custom dashboards and reports, and pre-made dashboards.
Get details on what the platform can do now.
AppDirect built customizable AI bots that technology advisors can use to navigate its marketplace and sales system.
Select technology advisors are demoing three ChatGPT models that they can use to identify vendor information, upsell opportunities and pricing information.
The tool will expand to give tech advisors insights into order status, and end customers will leverage it as well.
See what AppDirect's vice president of product management had to say.
BCN added primary and secondary connectivity options to its POTS Over LTE solution.
Partners can sell a solution that possesses two SIM cards and can therefore ensure the reliability of its wireless connection. The platform now allows for a second wired or Wi-Fi connection.
Read about the announcement on BCN's website.
Talkdesk rolled out a contact center solution catered to colleges and universities.
A workforce management solution in the platform predicts how contact center activity will ebb and flow throughout the school year. Moreover, the vendor pointed to outbound contact center capabilities as a key tool for increasing donations.
Talkdesk has now created 10 vertical-oriented solution packages.
The press release is on Talkdesk's website.
Mediacom and WOW are both working to upgrade their hybrid fiber/coax (HFC) networks.
Mediacom can now offer up to 2-gigabit/second downstream speeds in its West Des Moines, Iowa footprint. WOW is testing different methodologies to enable multi-gigabit speeds through a pilot and eyeing a path to retiring its QAM-based video services in the next year and a half.
Channel Futures' sister site Light Reading covered the news.
Mediacom and WOW are both working to upgrade their hybrid fiber/coax (HFC) networks.
Mediacom can now offer up to 2-gigabit/second downstream speeds in its West Des Moines, Iowa footprint. WOW is testing different methodologies to enable multi-gigabit speeds through a pilot and eyeing a path to retiring its QAM-based video services in the next year and a half.
Channel Futures' sister site Light Reading covered the news.
The latest product updates impacting the channel include a new Talkdesk CCaaS offering and the end of perpetual VMware licenses.
Welcome to the latest roundup of new tech offerings that channel partners can sell and leverage. This list contains big moves from leading IT and telecom vendors.
There's Google, which decided to make yet another large language model (LLM). There's Zoom, which deepened its contact center platform features with new integrations.
Then there are multiple providers, such as Cisco and AppDirect, that are layering generative AI into existing offerings.
Channel Futures each month summarizes the biggest product and service news its editors have been covering. Go through the 10 images above to see new tech offerings that could help spur partner growth.
Or check out our previous recap of new products and services.
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