Juan Fernandez is well known in the MSP industry, where he has more than two decades of experience.

Buffy Naylor, Senior Managing Editor

October 5, 2023

3 Min Read
Channel Chief Nameplate

SuperOps.ai, a leading provider of innovative MSP software solutions, has announced the appointment of MSP industry veteran Juan Fernandez as the company’s new channel chief.


SuperOps.ai’s Juan Fernandez

With more than two decades of experience in the MSP industry, Fernandez brings a wealth of knowledge and expertise to his new role which will drive SuperOps.ai’s commitment to supporting and empowering MSPs worldwide. His deep industry knowledge and strong leadership will be instrumental in driving the company’s channel success and helping MSP partners thrive in today’s competitive and ever-evolving landscape.

In his new position, Fernandez will play a crucial role in advancing SuperOps.ai’s channel strategy, enhancing partner relationships and expanding the company’s global presence. As a trusted figure in the MSP community, Fernandez will leverage his extensive experience to enhance and strengthen SuperOps.ai’s platform and drive deeper engagement with the company’s MSP partners, enabling them to optimize their operations, improve service delivery and scale their businesses more effectively.

Here’s our list of channel people on the move in September.

“I am excited and honored to join the SuperOps.ai team as channel chief, Fernandez said. “SuperOps.ai has a strong reputation for delivering cutting-edge solutions that empower MSPs to thrive, and I am eager to further strengthen our partnerships with MSPs worldwide. Together, we will continue to elevate the industry and drive success for the community and our valued partners.”


SuperOps.ai’s Arvind Parthiban

“We are delighted to welcome Juan Fernandez to SuperOps.ai as our Channel Chief, said Arvind Parthiban, co-founder and CEO of SuperOps.ai. “His unparalleled expertise and extensive network in the MSP industry make him the perfect fit to lead our channel strategy. We look forward to working closely with Juan to provide MSPs with the tools they need to succeed and grow.”

Driving Innovation and Excellence

SuperOps.ai offers a unique cloud-native, unified PSA-RMM platform that simplifies the IT management process and workflow of MSPs, enabling them to offer better support to clients and in turn improve their revenue and profitability.  Fernandez’s appointment is a strategic move by the organization to reinforce its position as a leading provider of MSP software solutions and part of their ongoing commitment to driving innovation and excellence within the MSP ecosystem.

Prior to joining SuperOps.ai, Fernandez held several key leadership roles in the MSP industry at firms including HacWare and ImageNet Consulting. Co-author of “The MSP Owner’s Handbook,” he also co-founded as serves as CEO of the MSP Growth Coalition, an organization that helps MSPs succeed.

Fernandez was a member of the inaugural Channel Futures DE&I 101 and was honored again in 2023, was a Channel Futures Channel Influencer in 2022 and received CompTIA’s 2022 Industry Advisor Leadership award. He has also been honored as HP DaaS Innovator of the Year and ENX Magazine’s Difference Maker of the Year.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Buffy Naylor or connect with her on LinkedIn.


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About the Author(s)

Buffy Naylor

Senior Managing Editor, Channel Futures

Buffy Naylor is senior managing editor of Channel Futures. Prior to joining Informa (then VIRGO) in 2008, she was an award-winning copywriter and editor, then senior manager of corporate communications for an international leisure travel corporation and, before that, in charge of creative development and copywriting for a boutique marketing and public relations agency.

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