Gartner has released its Magic Quadrant for Unified Communications for Midsize Enterprises, North America. Mitel, Cisco Systems, Avaya and ShoreTel topped the list. Here are the details.

Dan Kobialka, Contributing writer

May 12, 2015

2 Min Read
Gartner has released its Magic Quadrant for Unified Communications for Midsize Enterprises North America
Gartner has released its Magic Quadrant for Unified Communications for Midsize Enterprises, North America.

Mitel (MITL), Cisco Systems (CSCO), Avaya and ShoreTel (SHOR) topped Gartner’s new Magic Quadrant for Unified Communications (UC) for Midsize Enterprises, North America.

Each of these UC services providers was named a Magic Quadrant Leader, Gartner said, which indicates that its UC portfolio is “specifically positioned with features and functionality to meet the needs of midsize businesses.”

In addition, Gartner outlined each Magic Quadrant Leader’s strengths:

  • Mitel — Mitel’s integration flexibility is a core strength, according to Gartner. The technology research firm also pointed out that Mitel’s channel initiatives and recent rebranding could help it grow its midmarket UC business and reach many midsize businesses across North America.

  • Cisco — Gartner noted that Cisco sells its products through its channel partners, offers hybrid on-premises and cloud options and has agreements for transferring licenses from on-premises to hosted environments.

  • Avaya — Avaya represents a globally recognized brand with a history of providing telephony in the North American market. It currently offers “a comprehensive unified communication and contact center portfolio with a robust feature set,” Gartner said.

  • ShoreTel — ShoreTel provides a solution that is easy to use, Gartner said, and features a simple implementation process. Also, ShoreTel is working with third-party providers to enhance its functionality beyond its portfolio.

Gartner’s Magic Quadrant for UC for Midsize Enterprises, North America is available for download here.

The global UC market is expected to grow over the next few years, which could create many new opportunities for UC services providers as well.

For example, Transparency Market Research has predicted that this sector could be worth $61.9 billion by 2018. The market research firm added that UC “promotes smooth flow of communication,” and the rising demand for video-based communications and bring-your-own-device (BYOD) could drive the segment’s growth.

What are your thoughts on Gartner’s Magic Quadrant for UC for Midsize Enterprises, North America? Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at [email protected].

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About the Author(s)

Dan Kobialka

Dan Kobialka

Contributing writer, Penton Technology

Dan Kobialka is a contributing writer for MSPmentor and Talkin' Cloud. In the past, he has produced content for numerous print and online publications, including the Boston Business Journal, Boston Herald and Patch.com. Dan holds a M.A. in Print and Multimedia Journalism from Emerson College and a B.A. in English from Bridgewater State College (now Bridgewater State University). In his free time, Kobialka enjoys jogging, traveling, playing sports, touring breweries and watching football (Go Patriots!).  

See more from Dan Kobialka
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