February 3, 2022
Born out of Google solutions including Google Voice, Dialpad joins Google Cloud as an independent software vendor (ISV) partner. It will deliver unified communications and contact center solutions on Google Cloud Marketplace.
Hybrid Working Environments
Dialpad and Google Cloud want to expedite cloud migrations for businesses to easily centralize all communications, collaboration and working tools onto one system. It’s part of an effort to ease the shift to hybrid work, the companies said. Dialpad’s “truly” unified communications as a service (TrueCaaS) experience aims to meet the evolving needs of global businesses and distributed workforces. The company touts its single business communications and contact center solution.
Google Cloud’s Pallab Deb
Pallab Deb is director, application ISV partnerships, at Google Cloud.
“Hybrid work means that businesses must enable reliable, seamless communications with customers and within their own teams,” Deb said. “By bringing its popular communications platform to Google Cloud, Dialpad is enabling customers to deploy its capabilities at global scale on trusted infrastructure. We’re excited to support Dialpad’s growth and to work together to help businesses digitally transform their communications systems.”
On-Premises Still a Mainstay
According to a 2020 report from Goldman Sachs, roughly 80% of the approximately 450 million global enterprise telephony seats are still on-premises.
As a result of this dependency on legacy platforms, the employee user experience is often a disparate collection of siloed communication tools. Cloud-based video conferencing and messaging applications also contribute to this. The proliferation of new products, and the corresponding learning curve involved can overwhelm employees, resulting in “app overload.” This new partnership between Google Cloud and Dialpad aims to streamline the digital transformation process while integrating Dialpad’s unified communications platform. AI is at its core.
Craig Walker is CEO and founder of Dialpad.
Dialpad’s Craig Walker
“Dialpad is the world’s most advanced AI-powered communications, collaboration and contact center platform,” Walker said. “It provides cloud-native solutions that enable more efficient and effective conversations through one unified and centralized experience. Dialpad is thrilled to partner with Google Cloud to transform how the world works together through cloud flexibility. It’s a unified approach to business communications, collaboration, and customer experience.”
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