Verizon Ranked Overall Best ISP for Customer Service for Second Straight Year

Sixty-nine percent of Verizon customers were extremely or very satisfied overall with their internet service.

Claudia Adrien

February 17, 2022

7 Slides

Verizon customer service ranked first in the annual ISP list by And it wasn’t the only category the telecom giant topped. conducted its annual internet customer satisfaction survey. The organization asked more than 5,000 Americans about how satisfied they are with the speed, price and reliability of their internet connections this year.

It found Verizon held onto its top spot as the best ISP in overall customer satisfaction for another year. More than two in three (69%) Verizon customers were extremely or very satisfied with their internet service. AT&T barely overtook Xfinity (Comcast) at 64% and 62%, respectively. Customers also reported that Verizon’s “excellent” fiber network and no-contract service helped it maintain its top position. Verizon Fios also earned the Editor’s Choice award in its fiber internet provider rankings.

To learn where providers such as Spectrum, Cox and CenturyLink landed compared to Verizon customer service in the rankings, check out the slideshow above.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Claudia Adrien or connect with her on LinkedIn.

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About the Author(s)

Claudia Adrien

Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.

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