The two companies plan to execute a joint global go-to-market and co-selling strategy.

Edward Gately, Senior News Editor

August 18, 2021

2 Min Read
Business strategy, strategic planning

Avaya and Microsoft have integrated Microsoft Azure Communication Services with Avaya OneCloud communications platform-as-a-service (CPaaS).

OneCloud now integrates with the voice, video, chat and text capabilities of Azure for combined global reach and functionality.

Additionally, Avaya and Microsoft have strengthened the integration of Avaya OneCloud CCaaS and Microsoft Azure:

  • Globally expanding availability of OneCloud CCaaS hosted in Azure.

  • OneCloud CCaaS natively integrates with Microsoft Teams.

  • OneCloud CCaaS integrates with Microsoft Dynamics 365.

  • Avaya SBCs is now certified for Teams Direct Routing and Media Bypass, and are designed to complement OneCloud CCaaS solutions.

The two companies have designed and plan to execute a joint global go-to-market and co-selling strategy.


Avaya’s Paul Lang

Paul Lang is Avaya’s head of contact center solution marketing.

“The relationship with Microsoft and the solutions that come from it will [allow] Avaya sales channels, including our partners, to enable our customers’ business objectives,” he said. “Avaya and Microsoft are responding to customer requests for more integrated experiences. The timing reflects this.”

More integrations will be forthcoming, Lang said.

New Solutions for Partners

“This relationship with Microsoft is a key element of Avaya’s strategic partner ecosystem, leveraging extensive collaboration with leading cloud, technology and channel partners to provide flexible, composable solutions with leading-edge innovation for our customers,” Lang said.

The two companies expect to continue leveraging their complementary solutions to meet customer needs, and deliver differentiated customer and employee experiences, he said.

Here’s our most recent list of new products and services that agents, VARs, MSPs and other partners offer.

Scott Van Vliet is Microsoft‘s corporate vice president of intelligent conversation and communications cloud.

“The global collaboration with Avaya is an example of how Microsoft, collaborating with other industry leaders, is meeting businesses’ requirements for integrated communications solutions that transform customer and employee experience,” he said. “This relationship benefits from the combined strengths of the two companies to connect businesses to their customers via powerful communication experiences across platforms – all with the resiliency, enterprise-grade security and cloud scale of Microsoft Azure.”

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About the Author(s)

Edward Gately

Senior News Editor, Channel Futures

As news editor, Edward Gately covers cybersecurity, new channel programs and program changes, M&A and other IT channel trends. Prior to Informa, he spent 26 years as a newspaper journalist in Texas, Louisiana and Arizona.

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