New Products, Services to Sell: 8x8, Comcast, Ingram Micro, Masergy, Windstream

Vendors continue to bring UCaaS and CCaaS together.

James Anderson, Senior News Editor

August 12, 2021

20 Slides

The line between UCaaS and CCaaS continues to blur as companies like Nextiva and Dialpad more closely integrate their respective offerings.

Our newest services recap contains something for everyone. VARs will want to check out Ingram Micro‘s latest opportunity around cloud marketplaces. MSPs could benefit from Malwarebytes’ latest integration with Datto. And the telcos launched a whole slew of UCaaS, SD-WAN, mobility and VoIP offerings that agents can sell.

Most of these product announcements directly address hybrid work. For example, Masergy launched a service that monitors and enhances on-net broadband, addressing the significant uptick in broadband usage driven by the pandemic. Netscout unveiled an edge monitoring solution that will help customer quickly detect and address the problems their home workers face.

We recently compiled a list of 20 top UCaaS providers offering products and services via channel partners.

Journey through the 20 images above to see the latest products and services in the channel.

Did you miss our previous new services roundup? You’ll find the previous edition here.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email James Anderson or connect with him on LinkedIn.


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About the Author(s)

James Anderson

Senior News Editor, Channel Futures

James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.

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