Aircall: 89% of SMB Customers Don't Fully Use CCaaS Functionality

Aircall's recent funding will make it even more competitive in a competitive space.

Craig Galbraith, Editorial Director

January 3, 2022

It probably goes without saying that the contact center market is exploding in the channel. Aircall is doing what it can to get a big piece of the CCaaS pie.

One thing that will help is the big funding round that the company just completed.

In this edition of CPTV, Channel Futures Craig Galbraith talks with Monika Dowal, VP of channel sales North America, Aircall. She describes everything that is putting Aircall at the forefront of contact center as a service.

The interview went down at November’s Channel Partners Conference & Expo. Registration is open for the spring edition of Channel Partners, again co-located with the MSP Summit, April 11-14, in Las Vegas.

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About the Author(s)

Craig Galbraith

Editorial Director, Channel Futures

Craig Galbraith is the editorial director for Channel Futures, joining the team in 2008. Before that, he spent more than 11 years as an anchor, reporter and managing editor in television newsrooms in North Dakota and Washington state. Craig is a proud Husky, having graduated from the University of Washington. He makes his home in the Phoenix area.

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