Rackspace Kicks Off On-Demand e-Training for Partners
Cloud infrastructure provider Rackspace (NYSE: RAX) wants its channel partners as well educated as possible. The vendor has opened a dedicated e-training platform, which it calls the Rackspace Partner Academy, to prep channel partners to offer customers a full suite of open cloud solutions by mastering the vendor’s portfolio of products and services.
The Rackspace Partner Academy eLearning platform is making available a series of on-demand training classes designed to help partners stay current with not only specific aspects of the vendor’s channel program but also product and services marketing and sales initiatives. Access is gained through the partner portal.
“We want our partners to be experts on our solutions and fully understand the benefits of the Rackspace Partner Program,” said Grant Irons, Rackspace channel partner training manager, in a blog post. Rackspace says it is but one of only a few cloud vendors to offer this type of partner training.
Partners logging onto the portal can access on-demand training classes on a wide range of topics, from program specifics such as tier structure and compensation to deal registration and how to navigate the portal itself. In addition, channel partners can learn marketing and sales tactics in positioning and selling the full complement of Rackspace hosting services, including traditional managed hosting, open cloud and SharePoint. Partners also can avail themselves of specific reseller training around cloud and email control panels. A total of 30 on-demand lessons in eight different courses are offered.
NetExam, a developer of vendor/channel-specific learning management systems, is behind the Rackspace eLearning platform. With the NetExam application, Rackspace can deliver, manage, track and report sales and technical training on its entire partner ecosystem, Irons said.
“Training is a big part of enablement for our partners and we feel it is integral to partner development and continued growth in the cloud,” he wrote. “As we move into 2013, training will continue to be an important element for partners to maintain their status levels within the partner program. We’re confident these on-demand courses will help our partners build their businesses.”