AI Breakthroughs: Dialpad, Google, Genesys, Salesforce, More

Genesys holds more than 100 pending patents in AI.

Claudia Adrien

May 17, 2023

7 Slides

In this AI Breakthroughs roundup, we’ve highlighted a diverse group of artificial intelligence applications for the channel. Dialpad, Google, Genesys and Salesforce are just some of the companies making their mark on the development of AI tools.

Let’s take Zoom, for example. The company will be integrating Anthropic’s AI assistant, Claude, into its platform, including the Zoom Contact Center portfolio. The company says it’s taking a federated approach to leveraging AI. Find out from our roundup what that entails.

When it comes to marketing automation, StructuredWeb said it is “revolutionizing” how vendors and partners create, customize and distribute channel marketing content. Of course, this involves AI and what the company has dubbed “ChannelGPT.”

Finally, if you’re unfamiliar with Robin and what the company is doing with AI and hybrid work, take the opportunity to scroll through our slideshow above. Robin is “optimizing space utilization” to foster better employee connections. This is where the in-office experience and AI meet.

If you didn’t catch our last edition of AI breakthroughs, you can do so here.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Claudia Adrien or connect with her on LinkedIn.

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About the Author(s)

Claudia Adrien

Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.

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