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AI Breakthroughs: Nextiva, NICE, UJET, Dialpad, More

Dialpad aims to unveil a litany of AI tools over the course of a year.

Claudia Adrien

April 20, 2023

7 Slides

Over the last few weeks, many companies operating within the channel have unveiled what we at Channel Futures call AI breakthroughs. In the slideshow above, we’ve selected seven companies that stood out for various reasons in the UCaaS and CCaaS spaces. It is officials in these industries who are working at lightning speed to keep up with the rapid onslaught of AI advances to bring a seamless technological experience to customers. For some partners, understanding the barrage of advances may seem overwhelming. We hope condensing these breakthroughs in lists like these will provide some clarity and organization.

For this one, we’ve featured Dialpad‘s aims to unveil a litany of AI tools over the course of a year. Over at UJET, the company is partnering with Alvaria and Google Cloud for workforce engagement management (WEM). Also, ChatGPT integrations are numerous. We’ve highlighted the work of two organizations, however that only represents of sliver of the firms applying Open AI’s tool. As for Vonage, it’s utilizing a portfolio of AI-capable, low-code/no-code programmable components for “citizen” developers.

That’s the quick summary. If you didn’t catch our previous edition featuring AI breakthroughs, you can find it here.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Claudia Adrien or connect with her on LinkedIn.

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Claudia Adrien

Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.

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