Work from Home Remote Access Challenges NetOps, SecOps

IT disruption is at the core of the State of the Network Global Study.

Lynn Haber

July 8, 2020

3 Min Read
Work from Home Remote Access Challenges NetOps, SecOps

Work from home and remote access employees are a top network operations (NetOps) and security operations (SecOps) challenge. That’s as the number of these employees soars, according to results of a global network study Viavi Solutions released Wednesday.

The 13th annual State of the Network Global Study finds that IT is living in an age of dynamic disruption. This disruption is twofold; first, the transition to remote employee support is at an all-time high due to the COVID-19 pandemic. Second, it’s making emerging technologies go mainstream.

Keep up with resources for supporting partners and customers during the COVID-19 crisis.

The surge in remote users is challenging NetOps and SecOps. And, 58% of them want greater visibility — along with supporting resources.


Viavi Solutions’ Charles Thompson

“As remote working becomes the new norm, IT teams are challenged to find and adapt technologies, such as flow-based reporting to manage bandwidth consumption, VPN oversubscription and troubleshooting applications. To guarantee the best performance and reduce cybersecurity threats, increasing network visibility is now a must for all businesses,” said Charles Thompson, senior director, enterprise and cloud at Viavi Solutions, the provider of network test, monitoring and assurance products. “By empowering NetOps, as well as application and security teams with network visibility, IT can mitigate the impact of disruptive migrations, incidents and new technologies like SD-WAN to achieve consistent operational excellence. This year’s State of the Network study clearly demonstrates an increasing awareness of this fact among all IT stakeholders.”

Key Findings

Here are the six key findings from the Network Global Study.

  • For the first time in the 13 years of the survey, “understanding end-user experience” is the top challenge for troubleshooting applications (about 47%). That’s in contrast to the previous 12-year leader, “problem domain isolation,” which this year fell to third place at 31%.

  • SD-WAN has gone mainstream for organizations of all sizes. Cost savings (58%) and business continuity (51%) are the top motivators for SD-WAN deployments. More than 60% of respondents have either deployed, are deploying, or are planning to deploy SD-WAN in the next 12 months.

  • The rampant bandwidth growth in the previous year’s findings slowed slightly this year. That said, 69% of respondents expect up to 50% increases in traffic loads, which is independent of company size. Remote users and cloud deployments drive the increases.

  • NetOps teams report that resolving secuity issues consumes more than 35% of their time. Also, almost three in four respondents agreed or strongly agreed that SecOps need more visibility into the network.

  • The surge in remote workers challenges both NetOps and SecOps teams.

  • Sixty-four percent of businesses of all sizes leverage AIOps. Benefits include automation of tasks and faster mean-time to resolution. But four in 10 question data quality and struggle with a skills gap.

The results come from polling more than 400 respondents – including network engineers, IT directors, security engineers and CIOs – worldwide. In addition to geographic diversity, the study population was evenly distributed among networks and business verticals of different sizes. Study questions were designed based on a survey of network professionals, according to Viavi.

About the Author(s)

Lynn Haber

Content Director Lynn Haber follows channel news from partners, vendors, distributors and industry watchers. If I miss some coverage, don’t hesitate to email me and pass it along. Always up for chatting with partners. Say hi if you see me at a conference!

Free Newsletters for the Channel
Register for Your Free Newsletter Now

You May Also Like