Comcast Business Offers Tools to Help Businesses Cope with COVID-19

Comcast Business is partnering with a number of companies to offer tools for free or at a discount to support businesses during the COVID-19 pandemic.

Craig Schlagbaum is Comcast Business’ senior vice president and channel chief. He said ensuring partners and their customers remain connected is a top priority.

The third-party apps help businesses better communicate with their customers and employees. They also help with managing projects, and even promote good health and mental well-being, he said.

Comcast’s Craig Schlagbaum

“We are staying in close communication with our partners to understand what they are hearing from their customers in order to identify solutions that would benefit the immediate needs of businesses impacted by the pandemic,” Schlagbaum said.

Focus on Priorities

Comcast’s main priority is staying focused on its customers’ evolving needs, he said. It also is helping as many clients as possible carry on with their business “during these unpredictable times.”

“Maintaining connectivity is currently one of the most important aspects helping to keep businesses productive,” Schlagbaum said. “This sudden shift to remote working and digital commerce has put new demands on technology infrastructure.”

Emerging technology like SD-WAN can be especially useful in effectively managing this new reality of distributed workforces, he said. For example, IT departments can remotely monitor the health of company networks from a single portal.

“SMBs can best protect themselves by working with their service providers to fully understand the resources and tools that are available to them,” Schlagbaum said. “Whether it is through government funding, or working with a tech provider to see if there are additional offers that could assist them in keeping their business moving — remaining educated and resourceful is key during this time.”