October 1, 2020
Ujet’s Karen Bowman
As vice president of channel, Bowman brings more than 20 years of channel and sales experience. Previously, she was Five9‘s senior director of channel sales. And before that, she was Serenova’s vice president of channel and partner development.
In July, Ujet launched its first partner program and unveiled a new agreement with PeakView. PeakView will use Ujet’s cloud contact center products and services to further help enterprises and industries modernize their customer communications. The combination aims to help enterprises and Fortune 500 companies better identify and use customer service tools.
Ujet’s partner program supports strategic business partnerships, master agents and integrators. Ujet’s program gives partners the ability to use a referral model or to directly resell the company’s solution.
According to Gartner, by 2022, contact center as a service will be the preferred adoption model in one-half of contact centers, up from about one in 10 in 2019.
In a Q&A with Channel Partners, Bowman talks about why she wanted to join Ujet and what partners can expect in the months ahead.
Here’s our list of channel people on the move in September.
Channel Partners: Why did you want to take this role with Ujet?
Karen Bowman: I know that channel partners today are really looking for differentiated solutions that can help their customers get ahead in today’s digital-first experience economy. When I looked at Ujet, I saw a solution that clearly brings a unique perspective and approach to customer service, especially in today’s work-from-anywhere environment. The combination of Ujet’s modern customer communications modes and applications, with its reliability, scalability and security, make Ujet an exciting CCaaS solution for customers and partners. Knowing that I could help partners to successfully grow their business in the CCaaS space made the decision to join Ujet an easy one.
CP: What will be your responsibilities in this new role?
KB: I will be focusing on scaling our channel partner ecosystems and cloud contact center solutions through new partnerships and strategic alliances. Working closely with our go-to-market teams, I’ll be helping to amplify Ujet’s message, vision and value propositions throughout the channel partner ecosystem.
And with our recent growth and $55 million Series C funding, and the key investments Ujet is making across the organization, I’ll be responsible for strategically growing and expanding our channel team.
CP: How will your previous experience come into play in this new role?
KB: Having previously worked in the contact center and customer service industry, I’ve seen a lot. I have experience building partner ecosystems from scratch and have seen firsthand how growing the channel can have an overwhelming effect on not just business growth, but ushering in marketwide transformation.
CP: What’s at the top of your to-do-list?
KB: To continue and even further accelerate the channel growth that Ujet is seeing. Since debuting its program earlier this year, Ujet has added more than 10 partners, with many more on the way. My goal is to not only help continue this growth, but to ensure that our partners are being set up for success and have the ongoing support that they need.
CP: What’s your take on Ujet’s current channel strategy? Are changes needed?
KB: Ujet’s channel partner program supports strategic business partnerships, master agents, resellers, as well as integrators looking to diversify their portfolio, grow their business and partner with a leader in contact center digital transformation. It has all the elements needed to be a great partner and provider program.
CP: What are the biggest issues facing Ujet partners and what will be your role in addressing them?
KB: We are currently in the middle of a seismic shift in the contact center, and the way companies and consumers communicate with each other. One of the key elements of my role with Ujet partners will be to ensure that our partners have the training, assets and messaging needed in order to properly highlight Ujet’s ultra-modern and smartphone-centric approach to customer service.
CP: What do you hope to have accomplished a year from now in this role?
KB: I’m hoping to strengthen the relationships that already exist as well as create new ones. A year from now the goal is to have Ujet be the go-to source for channel partners looking to deliver modern, digital and smartphone-centric solutions to customers, and continue to help businesses along their journey towards reducing the distance between the agent and the issue.
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