Avaya has added 3,000 new customers and 400,000 new seats.

Claudia Adrien

June 23, 2023

15 Slides

At Avaya Engage 2023, company officials announced that Avaya has added 3,000 new customers and 400,000 new seats.

“That’s real growth, and a key storyline I was looking for here,” one analyst who attended the conference posted on Twitter.

During the last year, Avaya faced a number of critics who thought the company could not redeem itself after facing its second bankruptcy in six years. However, for anyone attending Engage in Orlando, Florida, this week, it was apparent the organization is anything but done. In an interview slated for publication next week, CEO Alan Masarek told Channel Futures the company plans to increase its tech workforce in the coming months. When it comes to the Avaya Experience Platform (AXP) or the company’s API offerings, the firm is poised to compete.

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Avaya’s Alan Masarek

“We’ve set our North Star on the platform,” Masarek said. “We have an aggressive road map in terms of working on that platform, what some in the past might refer to as CCaaS. But it’s broader than that. And that’s why we’ve branded it as the Avaya Experience Platform.”

In the slideshow above, conference attendees discuss AXP and what it means for their businesses. They also talk about Masarek’s leadership, Avaya user groups and the speed at which technology is advancing. In addition, our photos feature the whimsical, including one company’s decision to use a sequin-studded unicorn as its mascot.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Claudia Adrien or connect with her on LinkedIn.

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About the Author(s)

Claudia Adrien

Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.

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