SaaS Alerts Releases Security Monitoring of User Behavior in IT Glue MSP Documentation Platform

This first-of-its-kind integration is designed to enhance managed service provider security.

Allison Francis

October 19, 2021

4 Min Read
Security Operations Center

SaaS Alerts just released the capability for managed service providers to monitor the user behavior associated with their instances of IT Glue.

So, what exactly does that mean?


SaaS Alerts’ Jim Lippie

“If you think about what lives in IT Glue from a data perspective, it’s every network map for every customer,” said Jim Lippie, CEO of SaaS Alerts. “It’s every asset configuration for every device that the customer has. It is every runbook that the MSP uses for that customer. It’s every password that they have from that customer. So, think about how valuable the data that lives inside IT Glue is. You inevitably start to wonder, ‘OK, how can I monitor? What’s going on in there?’ So it’s important to understand, based on how valuable IT Glue is – and there are 10,000 MSPs out there that use it to streamline their operations and make their business more profitable – what’s going on with all that data in the users around it.”

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Lippie gives the example of using a credit card. How often do you check your credit card statement? Once in awhile? Every day? Never? Chances are, even if you are a diligent steward of your money, you aren’t checking your statement every 90 seconds to make sure there isn’t any fraudulent activity. That, according to Lippie, is exactly the goal of SaaS Alerts with IT Glue.

Safeguarding Data

“There are 10,000 MSPs that use this platform,” says Lippie. “Because of the amount of data that lives in it … this is what keeps MSPs up at night. So our goal is to be the most MSP-friendly software company in the ecosystem. And we think by providing this level of oversight, insight and visibility to this really important application, we’re furthering ourselves toward that goal.”

IT documentation platforms have become a vital tool for providers to operate a more efficient business. Think about every asset configuration, network map, runbook and customer password stored in a single application. It has become essential to monitor the user activity inside of these popular tools. SaaS Alerts integration with IT Glue automatically alerts MSP executives when unusual behavior occurs. This better safeguards IT Glue and gives the MSP owners and their customers more peace of mind.

“Monitoring IT Glue is our first step in monitoring popular MSP tools. [This] furthers the SaaS Alerts mission of being the most MSP-friendly software company in the world,” says Lippie. “We believe that MSPs can only ride to the rescue of their clients if they have first properly secured their own operation. Today’s announcement gives every MSP using IT Glue the visibility they need to feel more confident about their own security posture.”

SaaS Alerts monitors an array of the world’s most popular business productivity applications. These include Microsoft 365, Google Workspace, Salesforce, Dropbox and Slack. This helps hundreds of MSPs to better protect their clients and generate incremental revenue from a cybersecurity solution. SaaS Alerts will continue to add third-party applications to its portfolio. It will also add popular RMM and PSA tools to help MSPs better secure their own environments. 

The Importance of Third-Party Monitoring


IT Glue’s Nadir Merchant

“Security is one of our top priorities and we’re excited about our integration with SaaS Alerts. [SaaS Alerts] adds important third-party monitoring of IT Glue and inherently makes the usage of our platform more secure for the entire MSP community,” said Nadir Merchant, general manager of IT Glue. 

SaaS Alerts decided to monitor third-party MSP tools after several managed service partners requested the capability. The asks were based on concerns about the lack of visibility into user behavior and the applications that help them manage their business. 

SaaS Alerts recently allocated a big chunk of a $3 million financing round to MSP investments.

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About the Author(s)

Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor’s degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.

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