Zenoss Updates Service Impact, Unveils New Version of Service Dynamics

The most recent Zenoss Service Dynamics release includes Service Impact upgrades that could help Zenoss customers accelerate their deployments and avoid downtime.

Dan Kobialka, Contributing writer

May 15, 2014

1 Min Read
Zenoss has launched a new version of Zenoss Service Dynamics
Zenoss has launched a new version of Zenoss Service Dynamics.

IT monitoring and management solutions provider Zenoss has unveiled a new version of Service Dynamics, a series of integrated products for enterprises and managed service providers (MSPs). The company said its most recent release includes upgrades to Service Impact, which automates impact and root cause analysis.

Service Dynamics includes integrated products for cloud, physical and virtual infrastructures, and Zenoss said Service Dynamics enables IT operations teams to manage their physical and virtual devices as services instead of individual data points.

In addition, Zenoss noted Service Dynamics’ capabilities include:

  • Analytics

  • Event management

  • Impact management

  • Resource monitoring

The most recent Service Dynamics release, meanwhile, could help Zenoss customers accelerate their deployments and avoid downtime. That’s because it leverages Service Impact’s real-time service model technology, enabling customers to use Service Dynamics to monitor the availability and performance of applications and services immediately after deployments.

“We use service models to decode the DNA of critical applications and services and understand the complex dependencies that applications have on underlying hybrid IT infrastructure,” Zenoss Chief Technology Officer Alan Conley said in a prepared statement. “Without understanding these dependencies, it’s impossible to pinpoint the root cause of performance and availability issues, especially in highly virtualized and dynamic cloud environments.”

Zenoss said Service Impact now allows Zenoss customers to:

  • Export and import service models

  • Promote service models across various deployment stages

  • Reconcile imported service models

According to Zenoss, over 35,000 organizations worldwide use the company’s integrated products to manage their cloud infrastructures, networks, servers, storage and virtual devices.

About the Author(s)

Dan Kobialka

Contributing writer, Penton Technology

Dan Kobialka is a contributing writer for MSPmentor and Talkin' Cloud. In the past, he has produced content for numerous print and online publications, including the Boston Business Journal, Boston Herald and Patch.com. Dan holds a M.A. in Print and Multimedia Journalism from Emerson College and a B.A. in English from Bridgewater State College (now Bridgewater State University). In his free time, Kobialka enjoys jogging, traveling, playing sports, touring breweries and watching football (Go Patriots!).  

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