LabTech Software Lays Out Synergy Platform Roadmap

How will LabTech Software's Synergy platform impact managed service providers (MSPs)? Tony Thomas, LabTech Software's director of product management, provided details about how the platform will foster an ecosystem of "citizen developers."

Dan Kobialka, Contributing writer

August 22, 2014

2 Min Read
Tony Thomas LabTech Software39s director of product management
Tony Thomas, LabTech Software's director of product management.

Remote monitoring and management (RMM) software provider LabTech Software “wants to challenge the status quo” with its Synergy application exchange platform.

Tony Thomas, LabTech Software’s director of product management, told MSPmentor his company is driven by purpose — to create an app exchange platform that promotes innovation.

“The Synergy platform is not about technology,” Thomas said. “It’s an ecosystem that takes a team to be successful.”

LabTech Software CEO Matt Nachtrab unveiled the Synergy platform at Automation Nation in June, noting his company’s RMM platform was originally created “with an open-source mindset” so that it ultimately could be expanded.

The company’s goal is to “empower creators to rapidly engineer their imagination into innovation through a vibrant ecosystem of platform-centric computing” through its Synergy platform.

Thomas said the Synergy platform is designed to produce an ecosystem of “citizen developers” who can create and share LabTech apps.

These developers are “everyday innovators” who will now have the ability to create and launch apps that could transform LabTech’s RMM platform and the IT services industry.

“We’re giving these developers the courage to change things, and we believe the Synergy platform could change the face of the IT services industry as a whole,” Thomas said.

How does the Synergy platform work?

Thomas noted the Synergy platform will leverage rapid development kits that are:

  • Codeless

  • Feature inputs and outputs

  • Sharable

  • User-friendly

LabTech Software will leverage the platform as well.

“We eat our own dog food, and we drink our own champagne,” Thomas added.

Managed service providers (MSPs) should expect a staggered release of the Synergy platform over the next 18 months, according to Thomas.

LabTech Software will host a Synergy platform training bootcamp in Tampa, Fla. from Sept. 29 to Oct. 1.

The company also will launch an app store that will feature:

  • Solution Center

  • Solution Exchange

  • Solution Inspector

Thomas noted LabTech Software will continuously develop tools to help citizen developers optimize the Synergy platform.

“We don’t believe our platform is a one-hit wonder,” he said. “We want to make sure people will continue to use it to innovate.”

Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at [email protected].

About the Author(s)

Dan Kobialka

Contributing writer, Penton Technology

Dan Kobialka is a contributing writer for MSPmentor and Talkin' Cloud. In the past, he has produced content for numerous print and online publications, including the Boston Business Journal, Boston Herald and Dan holds a M.A. in Print and Multimedia Journalism from Emerson College and a B.A. in English from Bridgewater State College (now Bridgewater State University). In his free time, Kobialka enjoys jogging, traveling, playing sports, touring breweries and watching football (Go Patriots!).  

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