Do PC Makers Understand Managed Services?
The VAR Guy is scratching his head and climbing up on his soap box. The reason: Our resident blogger can’t understand why most PC makers continue to ignore the managed services market, and the emerging MSP channel. Here’s where PC makers are stumbling with managed services — plus a few examples of PC makers that are getting it right.
First, the news hook: Lenovo earlier today announced a relationship with Kaseya, one of the best-known providers or remote monitoring and management (RMM) tools for MSPs. Smart move. And it’s the first of many steps that Lenovo is planning with RMM and PSA (professional services automation) companies.
So, why aren’t more PC makers taking similar steps? Frankly, The VAR Guy doesn’t have an answer to that question. Our resident blogger is stumped.
On the upside, Intel has long promoted vPro technology to MSPs. Microsoft took a first step in the MSP market in late 2009 when it participated in the MSPAlliance‘s MSPWorld conference. Acer-Gateway is partnering with Level Platforms to tackle the European MSP market. And Lenovo spent 2009 scouting the MSP market — attending many managed services events in order to get a feel for the MSP ecosystem. Those are all moves worth watching.
Now, the downside. Where are Dell and Hewlett-Packard? Hmmmm…
Dell’s software team understands managed services. Dell acquired Silverback Technologies and Everdream back in 2007 as part of a one-two managed services punch. But most of Dell’s MSP efforts have involved direct sales lately… there’s little news about third-party MSPs leveraging Dell’s software at this point. Plus, there’s little news about Dell promoting its laptops, desktops and servers into the MSP space. If/when Dell is willing to talk, The VAR Guy is ready to listen…
Meanwhile, HP has also been quiet on the managed services front. Sure, our resident blogger hears about “well-managed” PCs from HP. But there doesn’t seem to be much interaction between HP and the various RMM and PSA tool providers. Most recently, HP vowed to work more closely with Microsoft’s System Center software. Looking ahead, perhaps HP will make some MSP moves at the upcoming HP Americas Conference (April 26-28, Las Vegas).
In the meantime, The VAR Guy is rewinding his memory to multiple 2009 events hosted by ConnectWise, Kaseya, N-able and Autotask (among other companies). Where are Dell and HP at those events? The VAR Guy awaits an answer…