MSP 501 Profile: tTech Limited First Jamaica-Owned IT Services Company

Written by Allison Francis
November 8, 2019

MSP 501 winner tTech Limited talks market challenges, outside-the-box keys to success and the ability to scale up.

Company Name: tTech Limited
Company MSP 501 Rank: 461
CEO: Christopher Reckord
Headquartered: Kingston, Jamaica
Primary Services:

Managed Infrastructure
IT Security
Cloud Services, Service Desk
Unified Communications
Consulting Services

Twitter: @tTechLimited

Jamaica-based provider tTech Limited has overcome some pretty unique challenges, being in the market that they are. Not only does the shop provide the majority of its services remotely, but they also need special software applications to deliver their services.

CEO Christopher Reckord talks here about the company’s extremely interesting position and perspective, and how their efforts have paved the way for them to impressively scale up.

Channel Futures: What was the single biggest technology or business decision that drove your company’s growth in the past year? How did it do so?

tTech’s Christopher Reckord

Christopher Reckord: tTech Limited is a unique IT services provider in Jamaica in that it provides the majority of its services remotely — and more importantly, proactively.

As such, we need special software applications to execute and deliver our services. In other words, a remote monitoring and management (RMM) application. We also require tools to track all support activities and ensure invoices are generated accurately and timely. This is the professional services automation (PSA) application.

In 2017, we completed the installation of new RMM software that allows us to remotely support a wider range of customers and scale the delivery of our services. Toward the end of 2017, we completed the first phase of our process upgrades with the implementation of our new PSA software, paving the way to scale up in 2018.

The newly implemented PSA tool will capture customer feedback for our services in almost real time giving us the ability to continuously measure customer satisfaction, and opportunities for improvement on an ongoing basis. We selected Continuum as our RMM tool, and we selected ConnectWise as our PSA tool.

In 2017 tTech also significantly increased its marketing efforts, both traditionally and digitally. On the traditional side, in addition to print media advertising, we began hosting a number of in-person thought leadership breakfast presentations around topics that the IT leadership of existing customer and prospects organizations would find valuable.

Go here for access to the 2019 MSP 501, the world’s most comprehensive ranking of managed service providers.

CF: Aside from being located in Jamaica, how does your organization differentiate itself from other MSPs?

CR: tTech Limited is the first Jamaica-owned IT services company to be listed on the Jamaica Stock Exchange (which Bloomberg listed as the best performing stock exchange in the world in 2018 and 2015). As a result of this, the required governance structure has placed tTech in the spotlight and also as a trusted brand in the Jamaican marketplace.

tTech’s success from inception is based on strategic focus around fundamentals which include among other things: developing a talented highly engaged team of…