Business Success Story: NSi Serves up Secure Wi-Fi to Restaurant Patrons
The Company
Networks Solutions International
LinkedIn: linkedin.com/company/nsi—network-solutions-international
Twitter: @nsitoday
Network Solutions International (NSi) is a global IT service provider that specializes in helping businesses use technology to reach their goals and exceed customer expectations.
The Client
The client is one of the world’s largest casual dining chains, with more than 1,000 restaurants.
The Challenge
Social media has leveled the playing field, allowing small boutique stores, hotels and restaurants to compete effectively against major brands without large outlays of advertising dollars. The move has forced many major brands to reinvent the customer experience, finding and investing in new ways to engage with customers online before, during and after the sale. One way in which this is being done is by offering customers free Wi-Fi accompanied by a customized mobile app that serves up daily deals and rewards loyalty.{ad}
The client wanted NSi to outfit its more than 1,000 restaurants with the bandwidth to deliver secure Wi-Fi to customers at no cost and lay the groundwork to launch the company’s new mobile app while managing the day-to-day health of the multilocation wireless network. And all of this needed to be done in record time.
The Solution
NSi engaged PlanetOne Communications to work behind the scenes and ensure every detail of the project and everyone working on the project was in the right position to succeed. PlanetOne recommended MegaPath, known for success in the restaurant industry, as the broadband provider for the project.
The Results
NSi, MegaPath and PlanetOne worked in lockstep to finish the project on time and provide the client with an economical, secure and scalable Wi-Fi solution that meets their needs now and in the future.
“The restaurant industry is under increasing pressure to deliver an exceptional dining experience people will want to celebrate and share with others,” said Paul Wroten, president and CTO of NSi. “Offering secure Wi-Fi at no cost encourages engagement and empowers a restaurant’s brand to build on its best attributes and showcase the customer experience.”
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