Latest M&A: Upstack, CDW, Cox, Microsoft, Dialpad, More

The Zoom-Five9 deal is off, but contact center M&A remains hot.

James Anderson, Senior News Editor

November 16, 2021

16 Slides

Vendors and partners are enhancing their contact center, managed services and security postures through acquisitions.

Zoom‘s blockbuster contact center purchase of Five9 fell through, but other vendors continue to heat up the arms race with acquisitions. Dialpad, for example, added more AI features to its platform.

We’re also seeing consolidation in the connectivity space. Cox deepened its network with the acquisition of Segra’s commercials services unit, and Zayo Group reportedly talked to a well-known carrier about an acquisition.

In addition, partner M&A continues to feature prominently. CDW made a big move last month with its multibillion-dollar purchase of an MSP, and Upstack purchased an influential consultancy.

Scroll through the 16 images above to see the most impactful M&A news.

Did you miss our previous M&A roundup? Check it out here.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email James Anderson or connect with him on LinkedIn.


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About the Author(s)

James Anderson

Senior News Editor, Channel Futures

James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.

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